Troubleshooting Installer Issues

Note: The AJAX Control Toolkit is installed as a standard Visual Studio extension and appears in the Tools -> Extensions and Updates -> Installed list.

Specify

• OS (version/edition/bitness/service packs);
• All installed .NET Framework versions;
• All installed VS IDE instances (version/edition/bitness/service packs).

Clarify

• Whether you have changed the default Visual Studio and Documents Environment Variables.

Make a screencast Make a detailed screencast that illustrates the steps below and related results. For example, use the Jing tool for this purpose.

• Install the AjaxControlToolkit;

• Once the installation process is complete, save the installer's log files that have been just created:

  %TEMP%\ACTInstaller_[GUID_HERE]

  %TEMP%\VSIXInstaller_[GUID_HERE]

• Run VS IDE via the "/log" flag (devenv.exe /log);

• Check if the "ASP.NET AJAX Control Toolkit" extension appears in the "Tools -> Extensions and Updates -> Installed" list;

• Create an ASP.NET WebForms project (TargetFramework = 4+), open an *.aspx WebForm/Page file, and check if the AjaxControlToolkit controls appear to the Toolbox. Save the ActivityLog.xml log file:

  %APPDATA%\Microsoft\VisualStudio\[VISUAL_STUDIO_VERSION]\ActivityLog.xml

  for example

  %APPDATA%\Microsoft\VisualStudio\12.0\ActivityLog.xml (for VS2013)

• Unistall the AjaxControlToolkit and save the mentioned above installer's log files (with the other names):

  %TEMP%\ACTInstaller_[GUID_HERE]

  %TEMP%\VSIXInstaller_[GUID_HERE]

Then, provide us with the captured screencast along with the requested details and listed log files.