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updated CRM and API management info in common components #53

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@aje54 aje54 commented Feb 21, 2022

Changed the guidance around API management to reflect that - its a choice and part of the API design / service process (as opposed to a strategic thing). CRM, I have cut out most of this to simply say that DfE use MS Dynamics removing the "sales pitch" for them as a strategic component and / or any particular team that can "build you one".


Where an external-facing application is needed to support the CRM, Dynamics 365 Portals or development of a standalone web application can be used. Dynamics CRM can also be integrated with other external systems, such as support desks.

__Thinking of implementing Anti-Virus and file scanning within Dynamics 365?__
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Have only just added this section in, to give visibility of the Cloudmersive implementation in Capital, which may be useful to people that do have Dynamics. Fine to tone down the 'sell' a bit imo, make it more factual - @Mazza76 to comment.

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Not sure this is the platform for this type of discussion? Let us have a catch-up to discuss further


**Enterprise API Management (EAPIM) Platform**

The EAPIM platform provides a central place to host and discover APIs. It is a secure and fully accredited service that makes it easy to both publish and consume APIs.
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Iain McIntosh ok with editing down to be less salesy, but also keen not to go too far - suggest a discussion when we're back from leave, to iron out

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Couple of things to iron out w/c 28 Feb

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