Merge pull request #1430 from Codium-ai/tr/faq_update

docs: update FAQ with new questions and improve formatting

docs/docs/faq/index.md

@@ -1,6 +1,6 @@
 # FAQ
 
-??? note "Question: Can Qodo Merge serve as a substitute for a human reviewer?"
+??? note "Q: Can Qodo Merge serve as a substitute for a human reviewer?"
     #### Answer:<span style="display:none;">1</span>
 
     Qodo Merge is designed to assist, not replace, human reviewers.
@@ -12,7 +12,7 @@
 
     1. Preserves user's original PR header
     2. Places user's description above the AI-generated PR description
-    3. Cannot approve PRs; approval remains reviewer's responsibility
+    3. Won't approve PRs; approval remains reviewer's responsibility
     4. The code suggestions are optional, and aim to:
         - Encourage self-review and self-reflection
         - Highlight potential bugs or oversights
@@ -22,15 +22,15 @@
 
 ___
 
-??? note "Question: I received an incorrect or irrelevant suggestion. Why?"
+??? note "Q: I received an incorrect or irrelevant suggestion. Why?"
 
     #### Answer:<span style="display:none;">2</span>
 
     - Modern AI models, like Claude 3.5 Sonnet and GPT-4, are improving rapidly but remain imperfect. Users should critically evaluate all suggestions rather than accepting them automatically.
-    - AI errors are rare, but possible. A main value from reviewing the code suggestions lies in their high probability of catching **mistakes or bugs made by the PR author**. We believe it's worth spending 30-60 seconds reviewing suggestions, even if some aren't relevant, as this practice can enhances code quality and prevent bugs in production.
+    - AI errors are rare, but possible. A main value from reviewing the code suggestions lies in their high probability of catching **mistakes or bugs made by the PR author**. We believe it's worth spending 30-60 seconds reviewing suggestions, even if some aren't relevant, as this practice can enhance code quality and prevent bugs in production.
 
 
-    - The hierarchical structure of the suggestions is designed to help the user to _quickly_ understand them, and to decide which ones are relevant and which are not:
+    - The hierarchical structure of the suggestions is designed to help the user _quickly_ understand them, and to decide which ones are relevant and which are not:
 
         - Only if the `Category` header is relevant, the user should move to the summarized suggestion description.
         - Only if the summarized suggestion description is relevant, the user should click on the collapsible, to read the full suggestion description with a code preview example.
@@ -40,14 +40,14 @@ ___
 
 ___
 
-??? note "Question: How can I get more tailored suggestions?"
+??? note "Q: How can I get more tailored suggestions?"
     #### Answer:<span style="display:none;">3</span>
 
     See [here](https://qodo-merge-docs.qodo.ai/tools/improve/#extra-instructions-and-best-practices) for more information on how to use the `extra_instructions` and `best_practices` configuration options, to guide the model to more tailored suggestions.
 
 ___
 
-??? note "Question: Will you store my code ? Are you using my code to train models?"
+??? note "Q: Will you store my code? Are you using my code to train models?"
     #### Answer:<span style="display:none;">4</span>
 
     No. Qodo Merge strict privacy policy ensures that your code is not stored or used for training purposes.
@@ -56,12 +56,35 @@ ___
 
 ___
 
-??? note "Question: Can I use my own LLM keys with Qodo Merge?"
+??? note "Q: Can I use my own LLM keys with Qodo Merge?"
     #### Answer:<span style="display:none;">5</span>
 
-    When you self-host, you use your own keys.
+    When you self-host the [open-source](https://github.com/Codium-ai/pr-agent) version, you use your own keys.
 
     Qodo Merge Pro with SaaS deployment is a hosted version of Qodo Merge, where Qodo manages the infrastructure and the keys.
     For enterprise customers, on-prem deployment is also available. [Contact us](https://www.codium.ai/contact/#pricing) for more information.
+___
+
+??? note "Q: Can Qodo Merge  review draft/offline PRs?"
+    #### Answer:<span style="display:none;">5</span>
+
+    Yes. While Qodo Merge won't automatically review draft PRs, you can still get feedback by manually requesting it through [online commenting](https://qodo-merge-docs.qodo.ai/usage-guide/automations_and_usage/#online-usage).
+
+    For active PRs, you can customize the automatic feedback settings [here](https://qodo-merge-docs.qodo.ai/usage-guide/automations_and_usage/#qodo-merge-automatic-feedback) to match your team's workflow.
+___
+
+??? note "Q: Can the 'Review effort' feedback be calibrated or customized?"
+    #### Answer:<span style="display:none;">5</span>
+
+    Yes, you can customize review effort estimates using the `extra_instructions` configuration option (see [documentation](https://qodo-merge-docs.qodo.ai/tools/review/#configuration-options)).
+
+    Example mapping:
+
+    - Effort 1: < 30 minutes review time
+    - Effort 2: 30-60 minutes review time
+    - Effort 3: 60-90 minutes review time
+    - ...
+
+    Note: The effort levels (1-5) are primarily meant for _comparative_ purposes, helping teams prioritize reviewing smaller PRs first. The actual review duration may vary, as the focus is on providing consistent relative effort estimates.
 
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