Impact: 55 · Confidence: 90 · Complexity: 40
Description
Problem
Users on the free version of Neve cannot add social media profile links (e.g. Facebook, Instagram, Twitter) to their header or footer using the theme's header/footer builder, as the Social Icons component is restricted to Neve Pro. This causes friction and user churn during initial site setup.
Desired Behavior
Provide a basic version of the Social Icons header/footer component in the free Neve theme, allowing users to select icons, input custom URLs, and render social links in the header/footer without upgrading to Pro.
Acceptance Criteria
- A basic Social Icons component is available in the free Neve Header / Footer builder panel.
- Users can add standard social media networks (e.g., Facebook, X/Twitter, Instagram, LinkedIn, YouTube) with custom profile URLs.
- Advanced styling or layout features (e.g., custom colors per icon, advanced spacing) can remain Pro-exclusive if desired.
Customer Context
A user uninstalled Neve 7 minutes after activation because the Social Icons settings/component required the Pro version. (1 uninstall feedback submission)
Root Cause Analysis
The user wanted to display social media links in their site header/footer using the Neve Header/Footer builder. Because the Social Icons component is currently exclusive to Neve Pro, free tier users cannot complete this common website setup task using built-in theme options, leading to quick drop-off and deactivation.
Reasoning
The user uninstalled Neve after 7 minutes because the Social Icons header/footer builder component is restricted to the Pro version. Offering a basic version of the Social Icons component in the free Neve theme is a valid feature request that lowers friction for free users.
Source: automated uninstall feedback — neve, 2026-09-24
Generated by feature-request-triage workflow (ID: feature-request-triage_6ab6000cb9b374.72766286)
Impact: 55 · Confidence: 90 · Complexity: 40
Description
Problem
Users on the free version of Neve cannot add social media profile links (e.g. Facebook, Instagram, Twitter) to their header or footer using the theme's header/footer builder, as the Social Icons component is restricted to Neve Pro. This causes friction and user churn during initial site setup.
Desired Behavior
Provide a basic version of the Social Icons header/footer component in the free Neve theme, allowing users to select icons, input custom URLs, and render social links in the header/footer without upgrading to Pro.
Acceptance Criteria
Customer Context
A user uninstalled Neve 7 minutes after activation because the Social Icons settings/component required the Pro version. (1 uninstall feedback submission)
Root Cause Analysis
The user wanted to display social media links in their site header/footer using the Neve Header/Footer builder. Because the Social Icons component is currently exclusive to Neve Pro, free tier users cannot complete this common website setup task using built-in theme options, leading to quick drop-off and deactivation.
Reasoning
The user uninstalled Neve after 7 minutes because the Social Icons header/footer builder component is restricted to the Pro version. Offering a basic version of the Social Icons component in the free Neve theme is a valid feature request that lowers friction for free users.
Source: automated uninstall feedback — neve, 2026-09-24
Generated by feature-request-triage workflow (ID: feature-request-triage_6ab6000cb9b374.72766286)