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Minor edits for consistency #1470

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Minor edits for consistency #1470

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16 changes: 8 additions & 8 deletions common-practices-tools/difficult-conversation.md
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Expand Up @@ -10,7 +10,7 @@ This conversation is important but may feel difficult for many valid reasons—y

## Prepare

To prepare for the conversation, start by asking for permission to have it and confirming that the time and place work for the team member. Try to have the conversation over a video call then over text or voice only as it will make it easier to connect with the team member.
To prepare for the conversation, start by asking for permission to have it and confirming that the time and place work for the team member. Try to have the conversation over a video call than over text or voice only as it will make it easier to connect with the team member.

Here's an example of what a request for permission might be:

Expand All @@ -31,16 +31,16 @@ Finally, aim to reach a shared understanding and plan of action and wrap up the
Use the following tips to help navigate the discussion:

- **Present your side with curiosity by:**
- Actively asking for the other team member's perspective and
- Listening intently
- Providing feedback that indicates that you've heard what the other person has said
- Actively asking for the other team member's perspective.
- Listening intently.
- Providing feedback that indicates that you've heard what the other person has said.
- **Create and maintain a safe space by:**
- Apologizing when you are wrong,
- Repeating back what you've heard to confirm accuracy,
- Acknowledging when you have learned something new, and
- Stating your appreciation when they share.
- **Avoid sarcasm, judgment, comparisons, and blame by:**
- Recognizing your own emotions and
- Recognizing your own emotions, and
- Sharing your perceptions of the emotions you are seeing from the team member.
- **Learn about them by:**
- Asking and learning about the team member's background and cultural differences.
Expand All @@ -58,9 +58,9 @@ Before ending the conversation, create a plan that outlines the next steps and s

These conversations often require more than one discussion. It is important to check in later to ensure that concerns are being addressed or determine if the relationship needs more attention.

- Repeat the action items that will be addressed
- Figure out a time when you can follow up on any action items
- Review the action items with the person at a later date and acknowledge any progress
- Repeat the action items that will be addressed.
- Figure out a time when you can follow up on any action items.
- Review the action items with the person at a later date and acknowledge any progress.

## Additional considerations

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