Minor edits for consistency

common-practices-tools/difficult-conversation.md

@@ -10,7 +10,7 @@ This conversation is important but may feel difficult for many valid reasons—y
 
 ## Prepare
 
-To prepare for the conversation, start by asking for permission to have it and confirming that the time and place work for the team member. Try to have the conversation over a video call then over text or voice only as it will make it easier to connect with the team member.
+To prepare for the conversation, start by asking for permission to have it and confirming that the time and place work for the team member. Try to have the conversation over a video call than over text or voice only as it will make it easier to connect with the team member.
 
 Here's an example of what a request for permission might be:
 
@@ -31,16 +31,16 @@ Finally, aim to reach a shared understanding and plan of action and wrap up the
 Use the following tips to help navigate the discussion:
 
 -   **Present your side with curiosity by:**
-    -   Actively asking for the other team member's perspective and
-    -   Listening intently
-    -   Providing feedback that indicates that you've heard what the other person has said
+    -   Actively asking for the other team member's perspective.
+    -   Listening intently.
+    -   Providing feedback that indicates that you've heard what the other person has said.
 -   **Create and maintain a safe space by:**
     -   Apologizing when you are wrong,
     -   Repeating back what you've heard to confirm accuracy,
     -   Acknowledging when you have learned something new, and
     -   Stating your appreciation when they share.
 -   **Avoid sarcasm, judgment, comparisons, and blame by:**
-    -   Recognizing your own emotions and
+    -   Recognizing your own emotions, and
     -   Sharing your perceptions of the emotions you are seeing from the team member.
 -   **Learn about them by:**
     -   Asking and learning about the team member's background and cultural differences.
@@ -58,9 +58,9 @@ Before ending the conversation, create a plan that outlines the next steps and s
 
 These conversations often require more than one discussion. It is important to check in later to ensure that concerns are being addressed or determine if the relationship needs more attention.
 
--   Repeat the action items that will be addressed
--   Figure out a time when you can follow up on any action items
--   Review the action items with the person at a later date and acknowledge any progress
+-   Repeat the action items that will be addressed.
+-   Figure out a time when you can follow up on any action items.
+-   Review the action items with the person at a later date and acknowledge any progress.
 
 ## Additional considerations