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bug: FinVision tutorial displays only a white screen. #640

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chrislintott opened this issue Oct 3, 2024 · 1 comment

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chrislintott commented Oct 3, 2024

When opening the FinVision project for the first time, the tutorial should load.

Instead, the tutorial briefly loads, but is then replaced with an unresponsive white screen.

Find a project listing with FinVision in it (e.g. 'Biology'). Select project.

App version 2.12.1/18 on iOS 17.6.1

Reported by used; when fixed reply via Freshdesk to let them know (and say thanks!)

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lcjohnso commented Oct 3, 2024 •

edited

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Related Links

Freshdesk Ticket (private) = https://zooniverse.freshdesk.com/a/tickets/21106
Sentry Report = https://zooniverse-27.sentry.io/issues/5740391870/events/f488e475899f4fca8f40090cc179f725/

The Sentry error is unknown image format and seems tied to the second slide in the tutorial having a video as media (specifically: https://panoptes-uploads.zooniverse.org/tutorial_attached_image/f338f441-1c37-42b1-88ec-26f62f453f8c.mp4).

Is it possible that video files as tutorial media items are not expected and causing a crash?

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