app.tidepool.org - see bug description

[webcompat-bot]

URL: https://app.tidepool.org/patients
Browser / Version: Firefox 53.0
Operating System: Fedora
Problem type: Something else - I'll add details below

Steps to Reproduce

1. Navigate to: https://app.tidepool.org/patients (Diabetes management)

Expected Behavior:
Working website.

Actual Behavior:
Website is entirely unavailable. "Tidepool's visualizations are only certified to work in the Chrome browser, and on Mac or PC.
Copy and pasteinto Chrome.
Or download Chrome here."

From webcompat.com with ❤️

[da2x]

tidepool-org/blip#418

[adamopenweb]

Thanks @da2x.

So they have made a decision to only support Chrome.
http://support.tidepool.org/article/34-getting-started

They have a Chrome extension recommended as well:
https://chrome.google.com/webstore/detail/tidepool-uploader/cabklgajffclbljkhmjphejemhpbghfb

You've already created a bug on their repo, I'll try to reach out as well. Would be good for Mozilla to understand why only Chrome is supported.

[Bard09]

This definitely needs to be addressed at some point soon. It's ridiculous to only support one modern browser in this day and age, especially if we expect clinics to be able to use Tidepool. A lot of hospital PCs are deliberately locked down and Chrome may not be able to be installed.

[softvision-sergiulogigan]

The issue is still reproducible on my side.

Tested with:
Browser / Version: Firefox Nightly 70.0a1 (2019-08-15)
Operating System: Windows 10 Pro

https://support.tidepool.org/hc/en-us/articles/360029368832-Getting-Started-With-Tidepool

[softvision-sergiulogigan]

The issue has been fixed.

Tested with:
Browser / Version: Firefox Nightly 70.0a1 (2019-08-20)
Operating System: Windows 10 Pro