Wp_user_frontEnd Professional Critical Error - 4.05

[williash-icloud]

I submitted a support ticket on Jan 27th and have had no reply as of yet (Ticket number: 855506). We currently have WP User Frontend Pro - lifetime-professional version 4.05 installed on our lower environments. We attempted updates on our production environment last week and received critical errors. Since we have no redundancy on this site we had to immediate fall back to a backup so we were not able to troubleshoot what happened. Now based on what we are seeing in Lower environments, we suspect this may be the issue.

In those environments, when we attempt to access "Appearance --> Menus" option, we receive a CRITICAL Error. The logs show issues with this plug in. (Details of the error posted in the ticket).

How long does it usually take to receive a reply to support tickets?

[sapayth]

Hello @williash-icloud,
sorry to hear about your problem. in WP User Frontend Pro v4.0.6 the problem is fixed. Please update your WP User Frontend Pro to the latest version. Feel free to comment here if the problem still exists.

[williash-icloud]

Hello @sapayth while logged into WordPress we are not currently showing any updates available :

I've attached a screenshot of the update options.
When I look at my account at downloads, it shows none available. Do you know where we can get our hands on the 4.06 update?

"The paid module to add extra features on WP User Frontend.
Version 4.0.5 | By weDevs | Visit plugin site"

Interestingly our Production Environment is currently at 3.4.14 and ALSO not showing it needs updating.

"WP User Frontend Pro - professional Network Deactivate | The paid module to add extra features on WP User Frontend.Version 3.4.14 | By weDevs | Visit plugin site"

[saifislam01]

Hi @williash-icloud,
I couldn't find ticket number (855506). Can you please create a new ticket? I will assist you promptly.

[williash-icloud]

Can someone please provide a link to the changelog for "WP User Frontend Pro" AND , why is it NOW listed as WP User Frontend Pro - lifetime-professional" -- guessing this must have started after version 4.?

[williash-icloud]

@saifislam01 Please confirm that I should select "Plugins" for type of ticket?

This is on the WeDevs Site. Is this the correct place to submit the Support ticket?

[saifislam01]

@williash-icloud Please choose Pre-Sales for ticket creation, like this screenshot: https://nimb.ws/mBIXvA

[williash-icloud]

@saifislam01 Can you find ticket Number #855505? I had submitted to presales first .... but then rethought it.

[saifislam01]

@williash-icloud Found it. Thank you for creating a new ticket.

[williash-icloud]

@saifislam01

@williash-icloud Found it. Thank you for creating a new ticket.

Thank you for taking a look at this . Look forward to finding an answer soon. Sherri

[williash-icloud]

@saifislam01 just checking in, do you have any questions, or need any additional information from me to help troubleshoot?

[saifislam01]

@saifislam01 Just checking in, do you have any questions or need any additional information from me to help troubleshoot?

I've already shared the solution in my reply to your ticket. Please follow my guidance. I hope it will help resolve your issue.

[williash-icloud]

Hello, @saifislam01 I do not see any response in presales ticket number #855505. I'm sorry. I also checked: 855506, and 855722 (those are plug in tickets). I just sent a reply.. do you see my reply?

"Support Engineers (January 31, 2024 at 6:16 pm):
Saiful Islam -- I do not see any reply from you on this ticket, can you please send it again? Or email to me." (and included my email address)

[williash-icloud]

@saifislam01 fyi, this is the place I should be looking, correct? I click VIEW. and only see what I have added...

[saifislam01]

@williash-icloud Thanks for sharing the screenshot.
Please open the first ticket (#855722) by clicking on View, where you will receive guidance on how to resolve your current issue. You can respond to the ticket by clicking on Reply.

Hope you understand now.

[pierrealexislebrun]

Hey @sapayth ! We have the same problem and like the others, there doesn't seem to be an update available to upgrade to 4.0.6 like you said in your first answer. I just want to point out that on your Wordpress page, it's still on version 4.0.5, which might explain why there doesn't seem to be any updates available in our dashboard.

[sapayth]

Hello @pierrealexislebrun,

v4.0.5 is the latest WP Use Frontend Free version. I was discussing about the pro version. Hope you understand.

However, if you found any issues, feel free to post here or contact support.

[anik-fahmid]

@saifislam01 , maybe we should close this issue?