BetterDisplay v1.x crashes on Sequoia? FIX: need to update to the latest v3.x version

[dogaoz]

I have to keep reopening "BetterDisplay" 3 to 5 times a day on my M1 Macbook Pro.

It eventually randomly disappears and closes. I found out that the process is not even running after I attempted to use my brightness keys to increase brightness level of my m1 macbook pro. I checked the activity monitor, etc.

[waydabber]

Are you using the latest v3.x version? There should be no such thing as silent crash, there are probably crash logs in the Console app, if you send it over, I can check it.

[dogaoz]

Hi @waydabber , Yesterday, it was working as long as it didn't crash. However, today, it completely stopped working. It closes after 2 seconds I open the "BetterDisplay" app. I will try restarting my mac but before that I wanted the collect logs to help you out as a fellow developer.

So, I opened the Console app then I cleared logs and then entered "waydabber" in the console search. At this point, BetterDisplay was already crashed/non functional/not icon on the menubar at the top, etc.

Then, I started the BetterDisplay app. It stayed running for 2 seconds and then crashed(disappeared from taskbar, brightness went down from 160% to 100% instantly with no ability to adjust above 100%).

Finally, I selected all console log lines and then dumped into txt file.

I attached the logs at the end of this comment.

Also, I want to say how much I love this app and how much I appreciate you for making this app. I use it daily to max out my laptop's brightness beyond what Apple allows so that I can use my macbook outside(bright sunlight). I never buy any premium apps but I actually bought this a year ago or so after seeing how good it is. Thank you so much for making this app. I hope it's something easy to fix so we all sequoia users can keep enjoying the app.

EDIT: After restarting the macbook, it still closes itself after 2 seconds or so. It only stays running if my macbook's lid is closed and if I connected it to an external display.

EDIT 2: When I click "check for updates" while using my external monitor to keep the app running, it says there are no new updates available.

macbookpro_m1_max_sequoia15_0_betterdisplay_crash.txt

[waydabber]

Hmm. I think you are still running the v1.x version of the app (based on the bundle identifier). Why don't you give a try to a more up-to-date version:

https://github.com/waydabber/BetterDisplay/releases

Sadly v1.x won't update to the current versions because of the deeper changes made when the app transitioned to v2.x a while back, so you'll need to start from scratch configuring the app.

Let me know if you have any issue with the current version!

[dogaoz]

Yes, this was the issue! I didn't know that the newer major versions needed to be downloaded manually since the auto-updater was lying that I'm already on the "latest version" lol. Anyway, I went ahead and manually downloaded the v3.0.5 and reactivated my pro license. Now, everything is working on Sequoia. Thank you so much!

[jamelt]

I didn't realize there was a new version! This crash forced me to get the latest version. However, I don't know what happened to the concept of "dummy"?

[waydabber]

Dummy has been "virtual screen" for more than a year now. :) Works the same.

[aonez]

Same here, Pro version. Just updated manually, nice additions since 1.4 version.

@waydabber maybe you could enable updates from 1.4 to newer versions or at least feed Sparkle with the new version information and give an invalid link so users know there's a new version but the updater does not update.

[kubert96]

Yeah, glad i read to discusions :) I was having automat updates enable. I newer know thare was newer version.

This fix crashing for me. :) Thanks