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changelog
Changelog
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import Tabs from '@theme/Tabs'; import TabItem from '@theme/TabItem';

We continuously add new features and enhancements, fix critical bugs, and regularly deploy changes to improve performance. Keep a tab of our latest updates on this page.

4 Oct 2021

summary

  • Availability of adding custom domain in the Summary UI URL.
    Read more here.

21 Sep 2021

api update

  • Added support for noConnectionTimeout for Streaming API.
    Read more here.

13 Sep 2021

sdk

  • Availability of a new JavaScript SDK package: @symblai/symbl-js. The older package has been deprecated.
    Read more here.

9 Sep 2021

api update

  • Added support for customVocabulary for Streaming API.
    Read more here.

2 Sep 2021

sdk

  • Symbl-Agora Marketplace Extension: Availability of Symbl-Agora Marketplace Extension that allows you use the Symbl's Conversation Intelligence with the Agora SDK for Android applications.
    Read more here.

19 Aug 2021

sdk

  • Python SDK: Added support for updating members and speaker events (PUT method) for Conversation API with Python SDK.
    Read more here.

9 Aug 2021

sdk

  • Python SDK: Added support in Conversation API for getting trackers, analytics and entities with Python SDK.
    Read more here.

30 July 2021

api update

  • Conversation Groups availability: You can now create logical groups of conversations by setting the grouping criteria such as speaker agent, company name, call type such as internal, external, sales, etc.
    Read more here.

api update

  • Fetch all Conversations API availability: You can now fetch all conversations in a single API call and also apply filters such as sorting, ordering etc. to your result set.
    Read more here.

  • Bug Fixes:

    • Incorrect usage recorded due to internal issue in Telephony API is fixed.

summary

  • User Engagement Analytics: You can get analytics data of your users interactions on the Summary UI via Segment app.
    Read more here.

13 July 2021

summary

  • Customizable Trackers and Summary UI: You can now customize the look and feel of Trackers and Analytics UI to match your brand identity.
    Read more here.

api update

  • Improved validations and error handling in Async API.
  • Quality check for Summarization.
  • Availability of Interim Trackers.
  • Added Real-time API optimizations.
  • Bug Fixes:
    • Issue with incorrect Speaker Diarization in the Spanish language is fixed.
    • Issue with retrieving entities such as trackers in bulk in management API is fixed.

sdk

29 June 2021

api update

  • PII Identification and Redaction for real-time: Identifying and Redacting Personally Identifiable Information (PII) such as name, email IDs, government ID numbers, phone numbers, etc. is now available. With this feature, you can redact confidential information from conversations processed by Symbl.
    Read more here.

sdk

  • Python SDK availability: Availability of Python SDK with support for Telephony and Async APIs. Read more here.

summary

  • Trackers and Analytics UI: Availability of the Trackers and Analytics UI that provides a waveform visualization with conversation insights. Read more here.
  • Support for the readOnly parameter has been added to avoid unintended editing of the Summary UI.
  • User can now share their own configured URL with their domain name in iframe implementation.

31 May 2021

api update

  • Added support for creating Transcripts in SRT format. Read more here.

22 April 2021

api update

  • Added support for Speaker userID in the Analytics API.
  • Availability of Trackers API (Beta) that allows you to track the occurrence of certain keywords or phrases in a conversation. Read more here.
  • Availability of Management API (for Trackers) in Beta. Read more here.
  • Added support for speaker channel separation for Async Video APIs. Read more here.
  • Availability of Summary API (Labs). Read more here.
  • Added support for refresh flag in the Summary API (Labs) that allows a previously generated Summary to be regenerated.
  • Added support for Comprehensive Action Items API (Labs). Read more here.

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