Account Pause Duration

[mbparvezme]

Question

Hi everyone,
My Vercel account was paused after exceeding the function execution limit on Jan 23, 2024. Could someone please let me know when I can expect it to be un-paused?

Thanks!

[swarnava]

Hi,

We have unblocked your account as onetime exception. Please read our Fair Usage Policy for Hobby plan: https://vercel.com/docs/concepts/limits/fair-use-policy

Thanks!

[mbparvezme]

Hello Swarnava, Thank you for your response. Unfortunately, the issue hasn't been resolved yet. The account still shows as "paused." Please let me know how we can proceed to resolve this issue. I want to mention that one of my sites was under a DDoS attack, which caused the exception. Since such events are unpredictable and beyond our control, how can we manage this situation within the confines of the free subscription? Thank you.

…

On Thu, Feb 1, 2024 at 5:16 PM Swarnava Sengupta ***@***.***> wrote: Hi, We have unblocked your account as onetime exception. Please read our Fair Usage Policy for Hobby plan: https://vercel.com/docs/concepts/limits/fair-use-policy Thanks! — Reply to this email directly, view it on GitHub <https://github.com/orgs/vercel/discussions/5701#discussioncomment-8333748>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AB6V4NGH6VCWDXD67XUBTBLYRN2RLAVCNFSM6AAAAABCUPG7SGVHI2DSMVQWIX3LMV43SRDJONRXK43TNFXW4Q3PNVWWK3TUHM4DGMZTG42DQ> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[swarnava]

Can you create a Billing ticket using https://vercel.com/help? Our team will triage and get back to you.

[mbparvezme]

Creating a Billing ticket is not allowed in the Hobby plan, I think!

[swarnava]

It should be allowed.

[prajjwal2-3]

Question

Hey everyone,

One of my website on vercel account was under ddos attack. This has happened twice with me and all of my deployments have been disabled.

these are the stats, can someone please tell me when can i expect it to be un-paused.
@swarnava can you please give it a look.

[swarnava]

Can you create a Usage ticket using https://vercel.com/help? Our team will triage and get back to you.