Umbraco Support Chat AI - Giving "not real" advice

[TomChancer]

Issue description

Hey,

This is more of a statement than a general query, but hoping it sparks some idea to change.

When recently dealing with support requests through the portal, we now of course need to go through the AI Chat bot.
However on two occasions its given advice that simply isnt true.

For example: I had asked if we could downgrade a current "Standard" plan project to "Starter". Something that the documentation instructs that we must contact support for.

However, the AI chat bot proceeded to give me a step by step instruction on how to do it myself, with markers to things that simply dont exist.
Another instance was when asking for a Rollback on a project, again another thing instructed via documentation to get in touch with support with. The AI Chatbot tried to give me instructions on how to roll the site back myself using non existent options.

Is there anyway HQ can look at optimising the bot to look for those sort of situations where a user has requested something that requires human intervention, without the rigmarole of the AI Chatbot spouting nonsense answers before having to get to a human?