You signed in with another tab or window. Reload to refresh your session.You signed out in another tab or window. Reload to refresh your session.You switched accounts on another tab or window. Reload to refresh your session.Dismiss alert
This is not a feature request (existing functionality does not work, not missing functionality).
I will request features on forum or via support.
I've searched and did not find a similar issue.
Describe the bug
Can't log into or remove a saved account on macOS.
To Reproduce
Steps to reproduce the behavior:
Go to 'Tuta Mail desktop app'
Click on 'my email (saved credentials) in order to log in and receive no prompt to enter password'
See error 'An unexpected error occurred. Please try again later.'
Click on 'show more'
Feedback v229.240517.0 - Error - UNKNOWN - darwin
Client: darwin
Type: UNKNOWN
Tutanota version: 229.240517.0
Timestamp (UTC): Wed, 29 May 2024 17:52:41 GMT
User agent:
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) tutanota-desktop/229.240517.0 Chrome/122.0.6261.156 Electron/29.3.2 Safari/537.36
Error
Error message: can't remove app pass wrapper without salt
Stacktrace:
Error: can't remove app pass wrapper without salt
at WO.removeAppPassWrapper (/Applications/Tuta Mail.app/Contents/Resources/app.asar/desktop/DesktopMain.js:11:283980)
at async WO.decryptUsingKeychain (/Applications/Tuta Mail.app/Contents/Resources/app.asar/desktop/DesktopMain.js:11:283514)
at async ipc (/Applications/Tuta Mail.app/Contents/Resources/app.asar/desktop/DesktopMain.js:11:293940)
Expected behavior
To be able to enter password and log in.
Screenshots
Desktop (please complete the following information):
macOS
Version 229.240517.0 (Desktop)
Additional context
I was trying to figure out why my screensaver wouldn't start. I went to Activity Monitor and filtered processes to show "Preventing Sleep". I killed 2 processes that had "Yes" under "Preventing Sleep". These were "powerd" and "WindowServer". After I killed "WindowServer" my Mac restarted. Everything on computer works fine except I can't login to Tuta. I completely uninstalled Tuta. And reinstalled latest version. And restarted Mac again. I am still getting the same error. I even went into the mobile app and X'd out my Mac session. I even try to just remove the account and get the same error. So I can't remove account and can't login. It doesn't prompt to enter password but just keeps giving this error.
"Thanks for reporting. It looks like there is an issue with the locally cached data for Tuta. Please delete the directory: ~/.config/tutanota-desktop and then launch the desktop client and try to log in again.
You can also run this command to delete this directory:
rm -r ~/.config/tutanota-desktop"
However there is no tutanota file in that directory.
The text was updated successfully, but these errors were encountered:
ghost
added
bug
broken functionality, usability problems, unexpected errors
desktop
Desktop client related issues
labels
May 29, 2024
I will request features on forum or via support.
Describe the bug
Can't log into or remove a saved account on macOS.
To Reproduce
Steps to reproduce the behavior:
Feedback v229.240517.0 - Error - UNKNOWN - darwin
Client: darwin
Type: UNKNOWN
Tutanota version: 229.240517.0
Timestamp (UTC): Wed, 29 May 2024 17:52:41 GMT
User agent:
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) tutanota-desktop/229.240517.0 Chrome/122.0.6261.156 Electron/29.3.2 Safari/537.36
Error
Error message: can't remove app pass wrapper without salt
Stacktrace:
Error: can't remove app pass wrapper without salt
at WO.removeAppPassWrapper (/Applications/Tuta Mail.app/Contents/Resources/app.asar/desktop/DesktopMain.js:11:283980)
at async WO.decryptUsingKeychain (/Applications/Tuta Mail.app/Contents/Resources/app.asar/desktop/DesktopMain.js:11:283514)
at async ipc (/Applications/Tuta Mail.app/Contents/Resources/app.asar/desktop/DesktopMain.js:11:293940)
Expected behavior
To be able to enter password and log in.
Screenshots
Desktop (please complete the following information):
Additional context
I was trying to figure out why my screensaver wouldn't start. I went to Activity Monitor and filtered processes to show "Preventing Sleep". I killed 2 processes that had "Yes" under "Preventing Sleep". These were "powerd" and "WindowServer". After I killed "WindowServer" my Mac restarted. Everything on computer works fine except I can't login to Tuta. I completely uninstalled Tuta. And reinstalled latest version. And restarted Mac again. I am still getting the same error. I even went into the mobile app and X'd out my Mac session. I even try to just remove the account and get the same error. So I can't remove account and can't login. It doesn't prompt to enter password but just keeps giving this error.
Found similar bug on reddit.
https://www.reddit.com/r/tutanota/comments/1agb9co/error_could_not_log_in_via_app/
And followed the instructions...
"Thanks for reporting. It looks like there is an issue with the locally cached data for Tuta. Please delete the directory: ~/.config/tutanota-desktop and then launch the desktop client and try to log in again.
You can also run this command to delete this directory:
rm -r ~/.config/tutanota-desktop"
However there is no tutanota file in that directory.
The text was updated successfully, but these errors were encountered: