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page-support.php
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<!-- <?php get_template_part('templates/parts/title'); ?> -->
<div class="page-header">
<h1>Where to find help</h1>
</div>
<p>If you can not find the answers you are looking for <a href="https://doc.owncloud.org" target="_blank">in our documentation</a> or our <a href="/faq" target="_blank">Frequently Asked Questions</a>, you can find help in our support channels. Depending on what you use ownCloud for and how you use it, you can find resources in different places.</p>
<table class="table table-striped">
<tr>
<td class="active" style="min-width:150px"></td>
<td class="info" style="min-width:300px"><i class="icon-users"></i> Private use</td>
<td class="info" style="min-width:300px"><i class="icon-briefcase"></i> Professional use</td>
</tr>
<tr>
<td class="active">Data stored</td>
<td class="info">Private data from self, friends and family</td>
<td class="info">Company, customer, client or student data</td>
</tr>
<tr>
<td class="active">Use case</td>
<td class="info">Sync data to devices and share with friends and family</td>
<td class="info">Make data available to employees, customers and/or partners on any platform and device</td>
</tr>
<tr>
<td class="warning">Tutorials or how-to's</td>
<td class="warning">There is a lot of content online about installing ownCloud. We collect a list on <a href="https://github.com/owncloud/core/wiki/Reviews-tutorials-and-videos-of-ownCloud" target="_blank">this page</a> and our <a href="https://www.youtube.com/playlist?list=PLtZe22ggl2YBi1u2dH0qg9fgnym5DwYbW" target="_blank">YouTube channel collects video tutorials</a> but if what you are looking for is not there, a <a href="https://www.google.com/search?q=owncloud+installation+tutorial" target="_blank">search engine</a> can find them easily.
</td>
<td class="warning">ownCloud.com has a <a href="https://owncloud.com/resources/" target="_blank">Resources section</a> with <a href="http://owncloud.com/whitepapers" target="_blank">whitepapers</a>, <a href="https://owncloud.com/webinars" target="_blank">webinars</a> and more. If you want to evaluate if ownCloud offers what you need in your enterprise environment, check out the <a href="https://owncloud.com/datasheets/" target="_blank">Data sheets</a>.
</td>
</tr>
<tr>
<td class="warning">Where to ask questions</td>
<td class="warning">You can ask for help in our community support channels:
<ul>
<li><a href="https://forum.owncloud.org" target="_blank">the ownCloud Forums</a></li>
<ul>
<li>Note: The ownCloud forums have a <a href="https://forum.owncloud.org/viewforum.php?f=17" target="_blank">special FAQ page</a> where each topic corresponds to typical mistakes or frequently occurring issues</li>
</ul>
<li><a href="https://mailman.owncloud.org/mailman/listinfo/user" target="_blank">the ownCloud user mailing list</a></li>
<li><a href="irc://#[email protected]" target="_blank">the ownCloud IRC chat channel</a> on freenode.net, also accessible via <a href="https://webchat.freenode.net/?channels=owncloud" target="_blank">webchat</a></li>
<li>You can ask over our social media, including in the <a href="https://plus.google.com/communities/101550101068949663712" target="_blank">ownCloud Google Plus community</a>, the <a href="https://www.facebook.com/ownClouders" target="_blank">Facebook page</a> or on <a href="https://twitter.com/search?q=%23owncloud&src=typd" target="_blank">Twitter</a></li>
<li>Check out our documentation wiki page for <a href="https://github.com/owncloud/documentation/wiki">edge cases and rare issues</a></li>
<li>Finally, you could report a issue in the <a href="https://github.com/owncloud/core/issues" target="_blank">bug tracker</a> if you think you found a bug in ownCloud itself</li>
</ul>
<p>Please understand that all these channels essentially consist of users like you helping each other out. Consider helping others out where you can, to contribute back for the help you get. This is the only way to keep a community like ownCloud healthy and sustainable!</p>
</td>
<td class="warning"><p>Find what you need to tune ownCloud performance and meet business requirements in our <a href="http://doc.owncloud.org" target="_blank">documentation</a> as well as the <a href="https://owncloud.com/resources/" target="_blank">other self-help resources</a> provided by ownCloud, Inc.</a>
<ul>
<li>If you need file sync and share as provided by ownCloud Server and want the confidence of knowing that your ownCloud deployment is backed by technical expertise with 8x5 mail support, the <a href="https://owncloud.com/get-started-standard-subscription" target="_blank">Standard Subscription by ownCloud, Inc.</a> is a cost-effective solution which may meet your requirements.</li>
<li>If you administer more complex deployments of ownCloud, servicing hundreds to hundreds of thousands of users, handling terabytes to Petabytes of data, require high availability and multi-server scaling, need integration in enterprise infrastructure and/or have specific needs around compliance in regulated industries, <a href="https://owncloud.com/products/enterprise/" target="_blank">Enterprise Subscription from ownCloud, Inc.</a> is available with 12x5 email and phone support, additional <a href="https://owncloud.com/features" target="_blank">enterprise functionality</a> and deployment and branding tools and more. ownCloud, Inc. can also work with you to develop <a href="https://owncloud.com/subscriptions" target="_blank">custom support</a> that can include up to 24x7 coverage.</li>
</ul>
</p>
</td>
</tr>
</table>
<div class="wrap container pad-bottom">
<div class="row">
<div class="col-md-6 col-md-offset-3 text-center">
<h2>Subscribe to our newsletter</h2>
Stay up to date with ownCloud news - releases, events and development are covered monthly in our news letter.
<!-- Constant Contact Email List Form Button -->
<a href="http://visitor.r20.constantcontact.com/d.jsp?llr=ixens9uab&p=oi&m=1121878184680&sit=mf4qye7jb&f=cc4cd13f-acdf-45d3-b132-75252542c37d" class="btn btn-block btn-primary btn-lg join-button">Subscribe to our<br />monthly newsletter!</a><br />
</div>
</div>
</div>
<!--
<p>ownCloud is deployed in a wide variety of situations. Home users run it on a NAS or Raspberry Pi, using Calendar and Contact synchronization and many more of the <a href="https://apps.owncloud.com" target="_blank">more than 200 community apps</a>. Enterprises, research institutions and government agencies deploy it on large server parks, requiring integration in existing enterprise infrastructure like SAML, SharePoint, Windows network drives, S3 and more. In every case, <a href="/faq/#install" target="_blank">ownCloud Server is the same</a>.</p>
<p>We provide information on how to install and maintain ownCloud for everybody <a href="htts://doc.owncloud.org" target="_blank">in our documentation</a>. When more resources are needed, private users can find help in our <a href="/faq/#install" target="_blank">community help channels</a> while professional users benefit from <a href="http://owncloud.com/resources" target="_blank">self help resources</a>, <a href="https://owncloud.com/features" target="_blank">enterprise functionality</a> and different <a href="http://owncloud.com/subscriptions" target="_blank">support options</a> from ownCloud, Inc.</p>
<hr>
<h2>Where should I look?</h2>
<p>Not sure where to look? Find out below what your use case is and where to find the information you are looking for!</p>
<table class="table table-striped">
<tr>
<td class="active" style="min-width:150px"></td>
<td class="info" style="min-width:300px"><i class="icon-users"></i> Private use</td>
<td class="info" style="min-width:300px"><i class="icon-briefcase"></i> Professional use</td>
</tr>
<tr>
<td class="active">Server install</td>
<td class="info">Own server, (Raspberry Pi, VPS, NAS) or rented space at an <a href="/providers" target="_blank">ownCloud provider</a></td>
<td class="info">Spread out over multiple servers for high availability and performance</td>
</tr>
<tr>
<td class="active">Data stored</td>
<td class="info">Private data from self, friends and family</td>
<td class="info">Company, customer, client or student data</td>
</tr>
<tr>
<td class="active">Storage</td>
<td class="info">Local storage, Dropbox, my NAS, an FTP drive at university, ...</td>
<td class="info">Our existing enterprise data storage solution (S3, SharePoint, OpenStack, ...)</td>
</tr>
<tr>
<td class="active">Use case</td>
<td class="info">Sync data to devices and share with friends and family</td>
<td class="info">Make data available everywhere including employees, customers and partners</td>
</tr>
<tr>
<td class="active">Used by</td>
<td class="info">Maybe a dozen family members, friends and co-workers</td>
<td class="info">Hundreds to hundreds of thousands of users authenticated by SAML, LDAP, Active Directory or other authentication service</td>
</tr>
<tr>
<td class="warning">Where do I find what I need to keep ownCloud running smoothly?</td>
<td class="warning"><p>Find the knowledge you need to enjoy ownCloud in the <a href="http://doc.owncloud.org" target="_blank">documentation</a> and get more help from <a href="/faq/#install" target="_blank">other community resources</a> like social media, forum, IRC chat and so on.</p>
<p>Use and enjoy the many apps from our built in app store, or find even more on <a href="https://apps.owncloud.com" target="_blank">our app store</a>. Find <a href="<?php echo $DOCUMENTATION_ADMIN; ?>installation/apps_management_installation.html">documentation on handling Apps here</a>.
</td>
<td class="warning"><p>Find what you need to tune ownCloud performance and meet business requirements in our <a href="http://doc.owncloud.org" target="_blank">documentation</a> as well as the <a href="http://owncloud.com/resources" target="_blank">resources provided by ownCloud, Inc.</a>
<ul>
<li>If you need file sync and share as provided by ownCloud Server and want the confidence of knowing that your ownCloud deployment is backed by technical expertise with 8x5 mail support, the <a href="https://owncloud.com/get-started-standard-subscription" target="_blank">Standard Subscription by ownCloud, Inc.</a> is a cost-effective solution which may meet your requirements.</li>
<li>If you administer more complex deployments of ownCloud, servicing hundreds to hundreds of thousands of users, handling terabytes to Petabytes of data, require high availability and multi-server scaling, need integration in Enterprise infrastructure and/or have specific needs around compliance in regulated industries, <a href="https://owncloud.com/products/enterprise/" target="_blank">Enterprise Subscription from ownCloud, Inc.</a> is available with 12x5 email and phone support, additional <a href="https://owncloud.com/features" target="_blank">enterprise functionality</a> and deployment and branding tools and more. ownCloud, Inc. can also work with you to develop <a href="https://owncloud.com/subscriptions" target="_blank">custom support</a> that can include up to 24x7 coverage.</li>
</ul>
</p>
</td>
</tr>
</table>
-->