diff --git a/smart-ai-replies.mdx b/smart-ai-replies.mdx index 1cbc720..b6ce3db 100644 --- a/smart-ai-replies.mdx +++ b/smart-ai-replies.mdx @@ -8,16 +8,18 @@ title: 'Smart AI Replies' shared Slack channel. -Smart AI Responses allows you to generate responses to support requests based on your documentation and the contents of a thread. +Smart AI Replies allow you to generate replies to support requests based on your documentation and the contents of a thread. ![Smart AI Replies](/public/images/smart-ai-replies.png) -Responses are not automatically sent, the composer will be populated with the suggested response, which you can either send as is, or edit as you wish. +Replies are not automatically sent, the composer will be populated with the suggested reply, which you can either send as is, or edit as you wish. + +To enable Smart AI Replies go to **Settings** → **Workflow** and toggle the **Smart AI Replies** setting. All AI features in Plain are opt-in. More information on our use of OpenAI and our data processing policies can be found in our DPA. -### Indexing documentation for use with Smart AI Responses +### Indexing documentation for use with Smart AI Replies Documentation can be indexed by using the [Plain CLI](https://github.com/team-plain/cli). With it you can index: