From bedd20e2e4fa2d5310337fd9bad2ab92c438a368 Mon Sep 17 00:00:00 2001
From: "mintlify[bot]" <109931778+mintlify[bot]@users.noreply.github.com>
Date: Wed, 30 Oct 2024 15:27:54 +0100
Subject: [PATCH] Documentation edits made through Mintlify web editor (#123)

Co-authored-by: mintlify[bot] <109931778+mintlify[bot]@users.noreply.github.com>
---
 workflow-rules.mdx | 5 +++--
 1 file changed, 3 insertions(+), 2 deletions(-)

diff --git a/workflow-rules.mdx b/workflow-rules.mdx
index b4f8dda..d3ef717 100644
--- a/workflow-rules.mdx
+++ b/workflow-rules.mdx
@@ -25,16 +25,17 @@ To manage your workflow rules go to **Settings** → **Workflow Rules**.
 When building a new rule, you can choose among a set of **conditions** which result in one or more **actions**.
 
 There are a couple of conditions you can choose from, based on the thread's attributes:
-
 - a given label is applied
 - is from a given company
 - is from a given slack channel
+- is from a specific support channel (Slack, MS Teams, chat, API)
 - has a specific tier (ie Enterprise)
 - is for a specific support address (ie sales@yourcompany.com)
 - contains a certain keyword (ie vulnerability)
 
 When the chosen condition matches a thread, you can perform any of the following actions:
-
 - assign someone to the thread
 - set the thread priority
 - apply a given label
+- add a customer to a customer group 
+- add a note to a thread 
\ No newline at end of file