diff --git a/quickstart.mdx b/quickstart.mdx index 3f36997..f27f24b 100644 --- a/quickstart.mdx +++ b/quickstart.mdx @@ -7,7 +7,7 @@ description: 'Get started with Plain in 10 minutes.' Plain is the support platform for B2B technical teams. Everything you need to help your customers in a modern, fast and opinionated platform. -This quickstart will tell you everything you need to get started and get the most of Plain. +This quickstart will tell you everything you need to get the most of Plain. ### The basics @@ -27,8 +27,11 @@ We recommend as a minimum setting up one shared Slack/Discord channel where new - Connecting your Linear workspace to Plain will let you quickly and seemlessly log bugs and feature + [Connecting your Linear workspace](/linear) to Plain will let you quickly and seemlessly log bugs and feature requests without leaving Plain and, later, close the loop with the customer once they've shipped. + +You can connect to Linear from **Settings** → **Linear**. + @@ -39,19 +42,19 @@ To provide support more quickly, get more context into Plain from your own syste -Customer cards let you show live information from your own systems in Plain. This lets you quickly see key info around who the customer is and their product usage. +Customer cards let you show live information from your own systems in Plain. This lets you bring important, business specific context to Plain and makes it even easier to help customers. [**Set up customer cards**](/customer-cards/) -Events let you log important actions, errors or other events to Plain. This gives you the full picture when helping a customer as to what happened and why. +Events let you log important customer actions, errors, releases and other events to Plain. This gives you the full picture when helping a customer as to what happened and why directly in the context of a support request. [**Set up events**](/events/) -Customer groups can be used to organize and segment your customers. For example you could organise your customers by their tier “Free”, “Growth, “Enterprise” or use temporary groups to keep track of customers trialing beta features. +Setting up customer groups can lets you organize and segment your customers and their threads. For example you could organise your customers by their tier “Free”, “Growth, “Enterprise” and then quickly hone in on all support requests from your Enterprise customers first. [**Set up groups**](/groups/)