diff --git a/chat.mdx b/chat.mdx
index 8380ad2..e3449c2 100644
--- a/chat.mdx
+++ b/chat.mdx
@@ -27,6 +27,11 @@ Here’s how to get started:
     `Plain.init` function. These are the available options:
     <Snippet file="chat/customization.mdx" />
   </Step>
+  <Step title="Add conditional auto-responses">
+    You can add conditional auto-responses to chat by heading to the "auto-responses" section of
+    your workplace settings. Set conditions based on tier or business hours, and let your customers
+    know when they'll receive a response.
+  </Step>
   <Step title="Viewing Chats in Plain">
     Each new conversation in the Chat widget creates a new thread in Plain. You can view and respond
     to these threads in the Plain app.