This has been replaced by policies.taylornetwork.ca
This document's purpose is outline the policies "we" (TaylorNetwork) use with all clients, accounts, and invoices. This document and the policies contained herein may be changed at any time without any notice.
† See Third-Party Fees
‡ See Fees in Other Currencies
(1) See Balance Forward
(2) See Late Fees
Payments can be made online by Credit Card or Bank Account by following the instructions on the invoice that was sent. Alternatively, we also accept payment via INTERAC e-Transfer. If you would like to pay using this method, see the included directions on the bottom of your invoice, be sure to include the invoice number in the messages section when you send payment.
Any fee that we incur with a third-party on your behalf we may bill directly to you. We have no control over these fees and they are subject to change without notice.
Some third-party fees may be in other currencies and when we incur the expense we pay an exchange rate. We will bill the third-party fee in CAD, as close as we can to what we paid including the exchange rate, this is not perfect and will occasionally be more or less than what we paid. We may change the amount at any time in order to keep up with changing currency exchange rates.
When there are multiple unpaid invoices on your account and you make a payment, the payment will be applied to the unpaid invoices in order from most overdue to least overdue. A late fee may apply.
If unpaid invoices are not paid in full by the due date, they may be subject to a late fee. Late fees are taxable, charged per invoice.
| Amount Overdue | Base Fee | Plus % of Invoice Total |
|---|---|---|
| <90 Days | $3 | 3% |
| 90 to 180 Days | $5 | 5% |
| >180 Days(1) | $7 | 7% |
(1) Invoices >180 days overdue may be sent to collections in addition to the increased fee.
In the event you receive a late fee, it will appear in one of two places depending on the type of invoice that is late.
Regular Invoices: The invoice will be modified and an updated version with the charge will be sent.
Recurring Invoices: The charge will appear on the next invoice.
An invoice is considered in Non-Payment when
- the invoice's create and due dates are different and the invoice is past due, or
- the invoice's create and due dates are the same and the invoice is over 7 days past due.
After an invoice that was in Non-Payment has been paid, the status is removed.
We may maintain a log of invoices that went into Non-Payment and take action via Account Suspension or Termination if subsequent invoices go into also go into Non-Payment.
If multiple invoices are in Non-Payment at the same time, or you have let multiple invoices go into Non-Payment over the course of your time using our services, you may be subject to an Account Suspension or Termination.
In the event you are subject to an account suspension, you will
- be sent a Notice of Potiential Suspension (via email), and
- be sent instructions on steps to rectify any issues, and
- be given between 3 to 7 business days to provide solutions to avoid suspension.
Suspending accounts is not something we want to do, if there are some glaring issues that may lead to your suspension, and you are unable to complete some of the steps to rectify the issues, contact us. We want to work with you in order to have a good mutual relationship. Ideally, we don't want to suspend anyone.
In the event that you do not rectify any and all issues that led to your account suspension, we will suspend your account. We will
- send you Notice of Suspension (via email), and
- redirect all traffic from your website (if applicable) to
- our website, or
- a generic "Service Unavailble" page, or
- a page stating that issues that need to be rectified, and
- block your access to all of our services (if applicable).
Once you have followed the steps to rectify the issues that led to the suspension we will fully reinstate your account.
In the event that issues are not rectified within a reasonable amount of time (set out in the notice email), we may terminate your account.
Terminating an account is a drastic action that we do not take lightly. We don't ever want to have to do this and thus far have not ever had to. In the event you face suspension or termination, we are willing to work with you to get back on track.
We may terminate your account if
- your account has been suspended longer than the reasonable time set out in the notice of suspension, or
- you make threats, assault (verbally, physically, sexually, etc.), intimidate any of our employees, contractors, affiliates.
In the event your account is terminated, we will
- send you a Notice of Termination (via email), and
- remove all data associated with your account on all our servers (if applicable), and
- sell any assets held by us at market rate, and
- close any unpaid invoices to be consolidated, and
- send you a Final Invoice that will include
- total consolidated balances of any unpaid invoices (if applicable), and
- any unpaid work that was not yet invoiced (if applicable), and
- a fee for Account Termination, the larger amount of
- $500, or
- 25% of all unpaid invoices consolidated on this invoice,
- give you 30 days to pay the Final Invoice in full.
After 30 days, if the Final Invoice remains unpaid, we will send it to collections, and/or take action via a claims court.
We want to ensure you are satisfied with our work, if there are any problems, let us know and we'll work to make it right.
All custom designed web services we guarantee for 30 days from the date of completion. If there are any issues that arise, or changes* that need to be made during this time we'll handle that, free of charge.
* Only small changes to design that are within the scope of the original project. Anything out of scope can be done but will be billed at either an hourly rate, or submitted through another project proposal.
We'll ensure your web services are running smoothly (uptime to be determined by the provider's SLA), and make sure that they stay up to date with all security updates. Any issues that arise, or very small changes that need to be made, we'll handle*. This to remain in effect as long as your account remains with us and your payments stay up to date.
* Up to a maximum of 4 hours per billing period, free of charge, any additional time spent is billed hourly.
For any design work done by us using third-party tools (Shopify, Wix, Square, etc.), we guarantee for 30 days from the invoice date. Any issues that arise, or small changes* to design, we'll handle free of charge.
* Small changes are defined as changes that take less than 10% of the Estimated Hours to Complete from your project proposal. Any changes that would take longer to handle, can be done for an additional charge.
If you were billed for client training, we will remain available to assist with any questions for up to 30 days after invoice date. We will always be available via email to answer questions after the 30 days, but response time may be longer, and if additional training sessions are requested, they will be billed separately.