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I can no longer log into my Wire snap application on Ubuntu 23.10. I get an "unexpected error" message every time I try to log in.
What should have happened?
I should be able to log into the Wire app successfully.
Output of snap info $snap_name
name: wire
summary: Secure and private chat with end-to-end encryption
publisher: Snapcrafters✪
store-url: https://snapcraft.io/wire
contact: https://github.com/snapcrafters/wire/issues
license: unset
description: |
Text, voice, video and media on Wire are always end-to-end encrypted 1:1
and in groups, so all your conversations are secure and private.
Conversations are available on multiple devices and platforms without
weakening security.
This snap is maintained by the Snapcrafters community, and is not
necessarily endorsed or officially maintained by the upstream developers.
commands:
- wire
snap-id: FD40VzRNQStdJeyWS6kP3l4peXFteavo
tracking: latest/stable
refresh-date: today at 16:19 EDT
channels:
latest/stable: 3.32.3079 2023-10-07 (365) 128MB -
latest/candidate: ↑
latest/beta: 3.32.3079 2023-10-07 (365) 128MB -
latest/edge: 3.35.3348 2024-04-22 (449) 138MB -
installed: 3.32.3079 (365) 128MB -
snap 2.62
snapd 2.62
series 16
ubuntu 23.10
kernel 6.5.0-28-generic
Relevant log output
No response
Teminal output of app
Error org.freedesktop.DBus.Error.Failed: cannot find desktop file "/var/lib/snapd/desktop/applications/wire_Wire.desktop"
(wire-desktop:66204): Gtk-WARNING **: 16:22:59.266: Theme parsing error: gtk.css:1413:23: 'font-feature-settings' is not a valid property name
(wire-desktop:66204): Gtk-WARNING **: 16:22:59.269: Theme parsing error: gtk.css:3286:25: 'font-feature-settings' is not a valid property name
(wire-desktop:66204): Gtk-WARNING **: 16:22:59.270: Theme parsing error: gtk.css:3748:23: 'font-feature-settings' is not a valid property name
Error occurred in handler for'EVENT_TYPE.ACTION.ENCRYPT': Error: Error while decrypting the ciphertext provided to safeStorage.decryptString. Encryption is not available.
at /snap/wire/365/opt/Wire/resources/app.asar/electron/dist/main.js:210:115
at node:electron/js2c/browser_init:2:97909
at EventEmitter.<anonymous> (node:electron/js2c/browser_init:2:81422)
at EventEmitter.emit (node:events:513:28)
The text was updated successfully, but these errors were encountered:
What happened?
I can no longer log into my Wire snap application on Ubuntu 23.10. I get an "unexpected error" message every time I try to log in.
What should have happened?
I should be able to log into the Wire app successfully.
Output of
snap info $snap_name
Output of
snap connections $snap_name
Output of
snap version
Relevant log output
No response
Teminal output of app
The text was updated successfully, but these errors were encountered: