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[Bug]: Unexpected Error message when trying to login #17

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linuxosd opened this issue Apr 22, 2024 · 0 comments
Open

[Bug]: Unexpected Error message when trying to login #17

linuxosd opened this issue Apr 22, 2024 · 0 comments
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bug Something isn't working

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@linuxosd
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What happened?

I can no longer log into my Wire snap application on Ubuntu 23.10. I get an "unexpected error" message every time I try to log in.

What should have happened?

I should be able to log into the Wire app successfully.

Output of snap info $snap_name

name:      wire
summary:   Secure and private chat with end-to-end encryption
publisher: Snapcrafters✪
store-url: https://snapcraft.io/wire
contact:   https://github.com/snapcrafters/wire/issues
license:   unset
description: |
  Text, voice, video and media on Wire are always end-to-end encrypted 1:1
  and in groups, so all your conversations are secure and private.
  Conversations are available on multiple devices and platforms without
  weakening security.
  
  This snap is maintained by the Snapcrafters community, and is not
  necessarily endorsed or officially maintained by the upstream developers.
commands:
  - wire
snap-id:      FD40VzRNQStdJeyWS6kP3l4peXFteavo
tracking:     latest/stable
refresh-date: today at 16:19 EDT
channels:
  latest/stable:    3.32.3079 2023-10-07 (365) 128MB -
  latest/candidate: ↑                                
  latest/beta:      3.32.3079 2023-10-07 (365) 128MB -
  latest/edge:      3.35.3348 2024-04-22 (449) 138MB -
installed:          3.32.3079            (365) 128MB -

Output of snap connections $snap_name

Interface                 Plug                         Slot                             Notes
browser-support           wire:browser-support         :browser-support                 -
camera                    wire:camera                  -                                -
content[gnome-3-28-1804]  wire:gnome-3-28-1804         gnome-3-28-1804:gnome-3-28-1804  -
content[gtk-3-themes]     wire:gtk-3-themes            gtk-common-themes:gtk-3-themes   -
content[icon-themes]      wire:icon-themes             gtk-common-themes:icon-themes    -
content[sound-themes]     wire:sound-themes            gtk-common-themes:sound-themes   -
desktop                   wire:desktop                 :desktop                         -
desktop-legacy            wire:desktop-legacy          :desktop-legacy                  -
gsettings                 wire:gsettings               :gsettings                       -
home                      wire:home                    :home                            -
network                   wire:network                 :network                         -
network-bind              wire:network-bind            :network-bind                    -
opengl                    wire:opengl                  :opengl                          -
pulseaudio                wire:pulseaudio              :pulseaudio                      -
screen-inhibit-control    wire:screen-inhibit-control  :screen-inhibit-control          -
unity7                    wire:unity7                  :unity7                          -
wayland                   wire:wayland                 :wayland                         -
x11                       wire:x11                     :x11

Output of snap version

snap    2.62
snapd   2.62
series  16
ubuntu  23.10
kernel  6.5.0-28-generic

Relevant log output

No response

Teminal output of app

Error org.freedesktop.DBus.Error.Failed: cannot find desktop file "/var/lib/snapd/desktop/applications/wire_Wire.desktop"

(wire-desktop:66204): Gtk-WARNING **: 16:22:59.266: Theme parsing error: gtk.css:1413:23: 'font-feature-settings' is not a valid property name

(wire-desktop:66204): Gtk-WARNING **: 16:22:59.269: Theme parsing error: gtk.css:3286:25: 'font-feature-settings' is not a valid property name

(wire-desktop:66204): Gtk-WARNING **: 16:22:59.270: Theme parsing error: gtk.css:3748:23: 'font-feature-settings' is not a valid property name
Error occurred in handler for 'EVENT_TYPE.ACTION.ENCRYPT': Error: Error while decrypting the ciphertext provided to safeStorage.decryptString. Encryption is not available.
    at /snap/wire/365/opt/Wire/resources/app.asar/electron/dist/main.js:210:115
    at node:electron/js2c/browser_init:2:97909
    at EventEmitter.<anonymous> (node:electron/js2c/browser_init:2:81422)
    at EventEmitter.emit (node:events:513:28)
@linuxosd linuxosd added the bug Something isn't working label Apr 22, 2024
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