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Whitescreen when loading app #9

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amilich opened this issue Sep 15, 2023 · 2 comments
Open

Whitescreen when loading app #9

amilich opened this issue Sep 15, 2023 · 2 comments

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@amilich
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amilich commented Sep 15, 2023

After sending this email, I did a complete uninstall and reinstall on my Windows 10 PC but it didn't solve the issue. I don't know of anything else I can do to get your desktop software to work. All I get is a while screen when opening the software.

Anyone know what might be causing this?

@Novack
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Novack commented Sep 23, 2023

I think a white screen may be pointing to a WebView2 initialization issue, but as for the specific reason... may require some digging, and more context for sure.

@JeremiahRattray
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I had this issue and was able to resolve it by manually installing the WebView2 runtime from Microsoft. I am running a stripped down version of Windows 10 and have removed Microsoft Edge. From what I was reading WebView2 is distributed to windows via Edge updates. Maybe by removing it I also removed WebView2. Installing the runtime manually resolved this issue for me.

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