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One-click unsubscribe preservation no longer working #1616

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AdmiralShinysides opened this issue Mar 3, 2023 · 13 comments
Closed

One-click unsubscribe preservation no longer working #1616

AdmiralShinysides opened this issue Mar 3, 2023 · 13 comments

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@AdmiralShinysides
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I have the "One-click unsubscribe" feature set to "Preserve the original unsubscribe policy" because certain sieve rules I have are expecting emails from a single sender address but either including or not including a "list-unsubscribe" header.

Since January of 2023, I have noticed that all emails I receive that are forwarded through SimpleLogin are no longer including the "list-unsubscribe" header even though my setting/preference hasn't changed.

This feature was working for me at one point, prior to January.

I also have quite a lot of emails by this point from the same sender, where one goes through SimpleLogin and the other directly to my real email address, in which the email going through SimpleLogin has no "list-unsubscribe" header but the email going to my real email address does contain the "list-unsubscribe" header. I have examples from multiple senders so I know it's not just that a particular sender updated their unsubscribe policy or anything like that.

I had opened up a ticket with support back in January but, after not finding anything, they advised me to open an issue here.

Please let me know if any additional information is needed to help resolve this.

@ghost
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ghost commented Mar 4, 2023

Hello!
Try to write here hi[at]simplelogin.io. This is the main channel of support. Do not forget to attach link to this issue

@acasajus
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acasajus commented Mar 8, 2023

Hey, do you have an example of site that sends the header that SL doesn't forward to you? I'm trying to repro but I haven't been able to.

@AdmiralShinysides
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The mailing list from https://www.culvers.com/ is one, any email that comes to an email not forwarded by SL has the list-unsubscribe header while the same email that is forwarded by SL does not have the header, even though the setting in my SL account is set to preserve the original header.

@AdmiralShinysides
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At least one of the mailing lists from Dropbox (sourcing from [email protected]) appear to be the same way. Emails not forwarded by SL come through with the list-unsubscribe, emails forwarded by SL do not come through with the list-unsubscribe, even though it should be getting preserved.

@xyxzxyz
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xyxzxyz commented Jun 21, 2023

I can confirm this. I have two emails from Google Store, one to my Gmail directly, one to my alias then forwarded to same Gmail account. List-unsubscribe and List-Id have been stripped from the header. Not just Google. I can name a few here: Bestbuy, Microsoft, Preservation did not work.

@xyxzxyz
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xyxzxyz commented Jun 21, 2023

Hey, do you have an example of site that sends the header that SL doesn't forward to you? I'm trying to repro but I haven't been able to.

Here are a few sites you can sign up without creating an account to compare the two emails:
PCMag: https://www.pcmag.com/newsletter_manage
Google: https://about.google/intl/ALL_us/email-newsletter-sign-up/
Macy's homepage, bottom right
Bestbuy's homepage, bottom right
Nordstrom's homepage, at the bottom

@acasajus
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acasajus commented Jun 23, 2023

I just registered to all of those to see if we can get to the bottom of this..

SPAM come to me!

@notDavid
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Fyi I can confirm the issue... the List-Unsubscribe header is being removed.

This bug seems to have started happening since 22 May 2023.

@xyxzxyz
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xyxzxyz commented Jun 27, 2023

I just registered to all of those to see if we can get to the bottom of this..

SPAM come to me!

Today's update fixed it! Thank you!

@acasajus
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🎉

@notDavid
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fyi: #1784 (comment)

@hwaterke
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There seems to be a regression as it is no longer working for me (with the preserve option set in settings)

@bruceleerabbit
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bruceleerabbit commented Aug 5, 2024

Bug #2180 is related to this. So whatever regression @hwaterke is seeing could perhaps be handled by bug 2180.

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6 participants