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troubleshoot-overview.md

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140 lines (123 loc) · 5.41 KB
copyright lastupdated keywords subcollection
years
2021
2021-09-01
troubleshooting, issues, status, get help, code engine, getting help
codeengine

{:DomainName: data-hd-keyref="APPDomain"} {:DomainName: data-hd-keyref="DomainName"} {:android: data-hd-operatingsystem="android"} {:api: .ph data-hd-interface='api'} {:apikey: data-credential-placeholder='apikey'} {:app_key: data-hd-keyref="app_key"} {:app_name: data-hd-keyref="app_name"} {:app_secret: data-hd-keyref="app_secret"} {:app_url: data-hd-keyref="app_url"} {:audio: .audio} {:authenticated-content: .authenticated-content} {:beta: .beta} {:c#: .ph data-hd-programlang='c#'} {:c#: data-hd-programlang="c#"} {:cli: .ph data-hd-interface='cli'} {:codeblock: .codeblock} {:curl: #curl .ph data-hd-programlang='curl'} {:curl: .ph data-hd-programlang='curl'} {:deprecated: .deprecated} {:dotnet-standard: .ph data-hd-programlang='dotnet-standard'} {:download: .download} {:external: .external target="_blank"} {:external: target="_blank" .external} {:faq: data-hd-content-type='faq'} {:fuzzybunny: .ph data-hd-programlang='fuzzybunny'} {:generic: data-hd-operatingsystem="generic"} {:generic: data-hd-programlang="generic"} {:gif: data-image-type='gif'} {:go: .ph data-hd-programlang='go'} {:help: data-hd-content-type='help'} {:hide-dashboard: .hide-dashboard} {:hide-in-docs: .hide-in-docs} {:important: .important} {:ios: data-hd-operatingsystem="ios"} {:java: #java .ph data-hd-programlang='java'} {:java: .ph data-hd-programlang='java'} {:java: data-hd-programlang="java"} {:javascript: .ph data-hd-programlang='javascript'} {:javascript: data-hd-programlang="javascript"} {:middle: .ph data-hd-position='middle'} {:navgroup: .navgroup} {:new_window: target="_blank"} {:node: .ph data-hd-programlang='node'} {:note: .note} {:objectc: .ph data-hd-programlang='Objective C'} {:objectc: data-hd-programlang="objectc"} {:org_name: data-hd-keyref="org_name"} {:php: .ph data-hd-programlang='PHP'} {:php: data-hd-programlang="php"} {:pre: .pre} {:preview: .preview} {:python: .ph data-hd-programlang='python'} {:python: data-hd-programlang="python"} {:release-note: data-hd-content-type='release-note'} {:right: .ph data-hd-position='right'} {:route: data-hd-keyref="route"} {:row-headers: .row-headers} {:ruby: .ph data-hd-programlang='ruby'} {:ruby: data-hd-programlang="ruby"} {:runtime: architecture="runtime"} {:runtimeIcon: .runtimeIcon} {:runtimeIconList: .runtimeIconList} {:runtimeLink: .runtimeLink} {:runtimeTitle: .runtimeTitle} {:screen: .screen} {:script: data-hd-video='script'} {:service: architecture="service"} {:service_instance_name: data-hd-keyref="service_instance_name"} {:service_name: data-hd-keyref="service_name"} {:shortdesc: .shortdesc} {:space_name: data-hd-keyref="space_name"} {:step: data-tutorial-type='step'} {:step: data-tutorial-type='step'} {:subsection: outputclass="subsection"} {:support: data-reuse='support'} {:swift: #swift .ph data-hd-programlang='swift'} {:swift: .ph data-hd-programlang='swift'} {:swift: data-hd-programlang="swift"} {:table: .aria-labeledby="caption"} {:term: .term} {:terraform: .ph data-hd-interface='terraform'} {:tip: .tip} {:tooling-url: data-tooling-url-placeholder='tooling-url'} {:topicgroup: .topicgroup} {:troubleshoot: data-hd-content-type='troubleshoot'} {:tsCauses: .tsCauses} {:tsResolve: .tsResolve} {:tsSymptoms: .tsSymptoms} {:tutorial: data-hd-content-type='tutorial'} {:ui: .ph data-hd-interface='ui'} {:unity: .ph data-hd-programlang='unity'} {:url: data-credential-placeholder='url'} {:user_ID: data-hd-keyref="user_ID"} {:vbnet: .ph data-hd-programlang='vb.net'} {:video: .video}

Troubleshooting overview

{: #troubleshooting_over}

Review some general help for troubleshooting issues with {{site.data.keyword.codeenginefull}}. {: shortdesc}

General ways to resolve issues

{: #help-general}

  • Make sure that your command-line tools are up-to-date.
    • In the command line, you are notified when updates to the ibmcloud CLI and plug-ins are available. Be sure to keep your CLI up-to-date so that you can use all available commands and options.
    • Update the ibmcloud ce CLI plug-in whenever an update is available. For more information, see Updating the {{site.data.keyword.codeengineshort}} CLI
  • Review the other troubleshooting issues for {{site.data.keyword.codeengineshort}}.
  • Review the FAQs.
  • Enable and review logging and monitoring details to troubleshoot your {{site.data.keyword.codeengineshort}} components.

Reviewing Cloud issues and status

{: #help-cloud-status}

  1. To see whether {{site.data.keyword.cloud_notm}} is available, check the {{site.data.keyword.cloud_notm}} status page{: external}.
  2. Filter for the Code Engine component and review any cloud status issue.
  3. Review the Limits and quotas for {{site.data.keyword.codeengineshort}}.
  4. For issues in open source projects that are used by {{site.data.keyword.cloud_notm}}, see the IBM open source and third-party policy{: external}.

Getting help

{: #help-functions}

If you still cannot resolve your issue, see Getting support. For any general questions or feedback, post in Slack.