Description
What article on segment.com/docs is affected?
https://segment.com/docs/connections/destinations/catalog/monetate/
What part(s) of the article would you like to see updated?
Hello! I am the North American partner lead at Monetate.
Our account team had a call with our mutual customer Traeger last week and we identified an issue with your integration documentation:
Traeger uses Segment as their source of truth for their data and knows they have an integration with Monetate. It's all preset on the Segment side and will send Monetate events as they happen.
On the call with Traeger last week I noticed Segment's integration seems incorrect. It infers when a Segment product view event is triggered, they send Monetate "addProducts" instead of "addProductDetails" (see screenshot)
https://segment.com/docs/connections/destinations/catalog/monetate/
Speaking with Traeger, they basically said they couldn't (or didn't know how to) update what Segment sends to Monetate when the event is trigger. If I remember correctly, they made it seem like it's preset by Segment which makes sense.
Traeger is looking to leverage Segment for their Monetate integration because their current integration is a mess.
Additional information
Can we also get our account teams for Traeger together to help solve the integration issue?
Thanks!