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[intercom] Intercom JS widget loaded prematurely #314

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SegmentDestinationsBot opened this issue Dec 10, 2019 · 1 comment
Open

[intercom] Intercom JS widget loaded prematurely #314

SegmentDestinationsBot opened this issue Dec 10, 2019 · 1 comment

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@SegmentDestinationsBot
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Migrated from #32 by @tay

I'm an engineer at a Segment/Intercom client and we were receiving customer reports that the Intercom window wasn't opening from time to time. As background, we include the Segment script in <head> as recommended and have installed the Intercom integration.

As I was able to reproduce the issue sporadically, I tracked it down to the Intercom widget initializing when document.body was not available. With the above installation setup, this does not guarantee that body will be available by the time the Intercom integration loads, as required.

As Intercom advises, one way to solve the problem would be to include the Intercom script tag in <body>, rather than <head> which is what we see this integration doing.
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@kwent
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kwent commented Oct 14, 2023

Please fix. This integration is straight up not working.

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@kwent @SegmentDestinationsBot