.mailfilter.dist

# --
# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

#SYS_HOME=/opt/otrs
SYS_HOME=$HOME

import DEFAULT
LOCALDEFAULT=$DEFAULT
DEFAULT=${SYS_HOME}/var/spool/`date +%s`${FROM}${SIZE}
MONTHFOLDER=`date +%Y-%m`
YEARFOLDER=`date +%Y`


# Remove all X-OTRS Header (allow this only for trusted email)
# e. g. from *@example.com

if (/^To:.*@example.com/)
{
    xfilter "grep -vi '^X-OTRS-'"
}

# or just no emails with "X-OTRS-Ident: ahfiw2Fw32r230dddl2foeo3r" header!
#if (/^X-OTRS-Ident: ahfiw2Fw32r230dddl2foeo3r/)
#{
#    xfilter "grep -vi '^X-OTRS-'"
#}



# Examples for queue presorting.

if (/^To:.*@example.com/)
{
    xfilter "formail -I \"X-OTRS-Queue: example\""
}

if (/^List-Id:.*OpenAntiVirus/)
{
    xfilter "formail -I \"X-OTRS-Queue: OpenAntiVirus\""
}


# Example for add free form key and value (max 3).

if (/^To:.*@example.com/)
{
    xfilter "formail -I \"X-OTRS-ArticleKey1: Test\""
    xfilter "formail -I \"X-OTRS-ArticleValue1: True!\""
}


# Backup of all incoming emails.
# It's always better to have a backup of all incoming emails!

cc ${SYS_HOME}/var/INBOX.Backup.${MONTHFOLDER}


# Pipe all email into the PostMaster process.

xfilter "${SYS_HOME}/bin/otrs.Console.pl Maint::PostMaster::Read"


# spool all the rest (which the otrs.PostMaster.pl can't process!)
# If the database is down or the otrs.PostMaster.pl exit was not '0'!

to $DEFAULT


# end of .mailfilter