MacOS agent not working after sleeping/locking/unlocking

[BornTKill]

Dear @schorschii

My OSX users (like most OSX users) never/rarely logoff or turnoff their computers. They are used to close the lid / lock / unlock and not shutdown/logoff/logon session.
We have notice that oco-agent is not resuming/working in this case. So oco is not working well for these users.
We often need to

sudo launchctl unload /Library/LaunchDaemons/systems.sieber.oco-agent.plist
sudo launchctl load /Library/LaunchDaemons/systems.sieber.oco-agent.plist

We plan as a workaround to use SleepTight/SleepWatcher but i think that is not the best solution.

https://github.com/qiuosier/SleepTight
https://www.bernhard-baehr.de/

Thank you for your help.

[POLYANKA123456]

Any updates on this issue ? 50% of our users are affected by this bug, and we have to restart them manually to reload the oco-agent. Is there any solution to keep the agent alive ?

Thanks for your help.

[schorschii]

I'm currently unable to reproduce it so I rely on your information to debug this.

Does this affect a specific model, maybe only the newer Macs with Apple ARM silicon? Unfortunately, I only own an older Intel Mac. Are you using the ARM build of OCO agent? Can you test if using the x86 build on ARM works better? It should be executable using Rosetta 2.

Also, please add the following lines into /Library/LaunchDaemons/systems.sieber.oco-agent.plist:

<key>StandardErrorPath</key>
<string>/tmp/oco-agent.stderr</string>
<key>StandardOutPath</key>
<string>/tmp/oco-agent.stdout</string>

Then reload the service. It should now log the output into these files. Weirdly, the files are filled by launchd only after stopping the service again. After the agent stopped working, please have a look at these files for suspicious lines and report them here.

[BornTKill]

We are running x86 version on all mac (Intel and Apple Silicon)

Maybe not a good idea ?

[schorschii]

Yes, in this case, please test the ARM build on ARM macs.

[BornTKill]

Ok will do it and let you know.

Should be great to be able to have architecture compatibility in deployment like we have for OS. I miss something ?

[schorschii]

@POLYANKA123456 , @thorm42 you can test and contribute information too if you are interested in a solution.

[BornTKill]

@POLYANKA123456 , @thorm42 you can test and contribute information too if you are interested in a solution...

They both work with me :)
Test in progress

[schorschii]

They both work with me :)
Test in progress

Thanks! Good to know :)

[BornTKill]

Still have the same issue. Next step

StandardErrorPath
/tmp/oco-agent.stderr
StandardOutPath
/tmp/oco-agent.stdout

[schorschii]

Does this problem appear on all Macs or on x86 or ARM Macs only?

[BornTKill]

We will Check and update you