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Shortcuts are disabled and I can't change it #1475

Closed Answered by rxhanson
ralphsiegert asked this question in Q&A
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The menu items don't look disabled. The shortcuts are always shown as a lighter color, that's macOS design. If the titles were grayed out as well, then that would point to a common issue where the Accessibility permissions get out of sync in macOS.

As a quick sanity check, are you sure that you're using the proper modifier keys (control + option)?

We can reset the accessibility permissions by

  1. Quitting Rectangle
  2. In System Settings -> Privacy & Security -> Accessibility, disable then remove Rectangle.
  3. Relaunch Rectangle and provide accessibility permissions again

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@ralphsiegert
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