Trudesk v2 Wish List

[shahyar]

Trudesk v2 is currently in development. It will feature a new UI based on Material Design, and a new API powered by GraphQL, still backed by MongoDB. A cloud-hosted edition (Trudesk Cloud) will be provided by us, with basic accounts being free of charge, and the open-source version (Trudesk Self-Hosted) to follow. A transition tool will be available to migrate from v1 to v2, both for local installs and to our cloud version.

With that aside, we'd like to get some feedback from the community about what potential features are important to you. This is the thread to place your concrete ideas of features you'd like to see built into either Trudesk Self-Hosted or Trudesk Cloud. Please look through the thread and see if your suggestion has already been posted before, and if so, simply give it a 👍🏽.

We'll collect features into this top post to keep track of what's on our development list. Eventually, this will be broken up into a Github Project board with every feature tracked into milestones.

Here's what we've got planned so far, in no particular order:

• LDAP / OpenLDAP / Azure AD Authentication
• OAuth Authentication
• Localization (l10n) / Internationalization (i18n) (starting with en-US, fr-CA, de-DE, es-ES, and no)
• Ticket Tasks
• Customer-Agent chat
• JavaScript API SDK
• React SDK
• Markdown in tickets, comments, and articles
• Simplified Docker for dev and production
• CRUD access controls

[mrt-prodz]

Greetings,

• Visual feedback of the ticket priority in the tickets list

I can't seem to find a way with a quick look to see what is urgent or not (coloring rows by priority would be great)

• Having the possibility to create a role with read-only and no login required

I have set a user but I have to constantly login once the session expired, we have a big screen with the tickets list to monitor new tickets

• Option to enable/disable notify by email when a comment is posted on a ticket

This is pretty much the only things I could think of.

Thank you for Trudesk

[RyanHakurei]

Customer info. In the ticket creation would it be possible to add custom fields that are mandatory to fill out such as customer name, customer email, customer phone number, etc etc?

[neseDevelopment]

Hello,

When will we meet the V2 version? As far as I can see it has been more than 6 months.

I think the most important solution is localization.

[shahyar]

When will we meet the V2 version? As far as I can see it has been more than 6 months.

We are currently transitioning the code to the latest version of Nextjs.

I think the most important solution is localization.

This was also completely redone in Next 13, so we're redoing this as well.

[niyazikeklik]

Hello,

Will it be possible to upload files during ticket creation?

[Rooyca]

Hey, @shahyar

I'd love to help with Spanish translation.

Q: What platform are you guys planning to use?

[oskv]

Hello,
is there some updates on the release date of the Trudesk v2? When can we expect a new version?

[shahyar]

Will it be possible to upload files during ticket creation?

Yes.

is there some updates on the release date of the Trudesk v2? When can we expect a new version?

Not yet. We're running behind schedule due to some technology choice changes. A lot has happened in terms of tech over the past year, and we've gone back to make sure we deliver something more modern that uses the new features available to us. In particular, React 18 and SSR.

[blakstrox]

Need basic features like,

1. Email Signature Setup per Agent

[rats4final]

Will you add Vite support or plan to replace webpack with vite, also are you planning to change the syntax from class components to functional components?

[fernandodiacenco]

Please consider adding a Kanban board option for viewing / managing tickets for version 2, thanks.

[shimotsulyu]

I really apreciate if add financial control by worked hours.

On Customer Groups:

• Monthly contracted hours
• Price per hour worked

On Tickets:

• Customer group remaining monthly hours
• Time tracking on tickets

On Dashboard

• Billing graph

On Generate Report

• Hours worked per user

[Kerosene7298]

Could you provide any updates on the long-awaited release of Trudesk V2? According to earlier messages and vague signs, the release had already been postponed twice. Is there any information you can share?

Additionally, will this release also include the SaaS version of the product? Thank you in advance for your time and effort in responding to my inquiry.

[r0x07k]

Please advise if the new version will provide REST API for ticket creation.