Re: KSM Claim problem

[Steelmanbob]

To Polkawallet support team or whom concerns,

I have some problems with KSM claims.
I downloaded and registered Polkawallet by the end of 2018, then claimed KSM to the account successfully. About 2~3 months later polkawallet App updated , then I had to update the App as well.
After updated the App, I found that I couldn't login the original verion. Then I tried to login updated version with code&ID, but there's nothing in the account.
Therefore, is there any possibility to get the KSM back ?
What I have now is: the iphone I used by that time, my ID and login code, I couldn't find the mnemonic.

Your great help will be much appreciated.

Sincerely

Bo W.
[email protected]

[RomeroYang]

If you can login the old version, you can export your keystore json data(it was password required), and re-import your account into the new version with the keystore.

If you lost your password, no one can help.

[Steelmanbob]

Thanks for your feedback, much appreciated. 🤣 Sad story…

…

________________________________ BO On Feb 15, 2021, at 4:50 AM, Shawn Yang <[email protected]> wrote:  If you can login the old version, you can export your keystore json data(it was password required), and re-import your account into the new version with the keystore. If you lost your password, no one can help. — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub<#199 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/ASC3JAVZQKVUWUFMU44MMW3S7EKBZANCNFSM4UXUN4XQ>.

[Steelmanbob]

The old version App had been deleted by that time.
Is it possible to download the old App again from anywhere?

Ps.
The old App couldn't be opened by that time, not even login.
After consulting a technical friend, it might be caused by the updated IOS.(different version of IOS)
Therefore, I try to restore the old version IOS and download the old App to see what will happen.