Notify maintainers about problems with Bodhi update

[lachmanfrantisek]

During discussions with the Gnome maintainers (https://github.com/packit/user/issues/18), a feature request appeared to be able to notify package maintainers about situations that require the maintainer's attention, e.g. negative karma, check failed,... but not about "normal" state like update created or positive karma added.

Alternative ideas:

• Fedora notifications
  • There is a way how to configure Fedora notifications via https://notifications.fedoraproject.org/
  • One can filter packages by maintainer/group.
  • There is a topic filtering available, but I am not sure if Bodhi sends negative karma comments to another topic.
• Since this might be a generic feature for any Bodhi user, we can think about the possibility of rather doing this in Bodhi itself.

UX:

• Ideally, do this when Bodhi updates are configured.
• An issue_repository config option might be used.

Implementation:

• This would require parsing new types of messages and a new handler.

[lbarcziova]

Since this might be a generic feature for any Bodhi user, we can think about the possibility of rather doing this in Bodhi itself.

I would probably lean towards this option as it seems more natural to have it there to me.

[lachmanfrantisek]

Asking for opinion/help on Bodhi side: fedora-infra/bodhi#5644

[nforro]

• There is a topic filtering available, but I am not sure if Bodhi sends negative karma comments to another topic.

Karma updates are still comments, so org.fedoraproject.prod.bodhi.update.comment works, e.g. negative karma for libarchive-3.7.2-5.fc40.

[ljavorsk]

Karma updates are still comments, so org.fedoraproject.prod.bodhi.update.comment works, e.g. negative karma for libarchive-3.7.2-5.fc40.

I didn't get any notification about negative karma on my package, which I didn't even think could happen, so if I hadn't been notified by @lachmanfrantisek I would not have noticed it for quite some time.

An issue_repository config option might be used.

Not sure about this option as some packages don't even configure this option. If you decide to use it, it should be heavily documented in your onboarding docs (so maintainers don't miss it). But I would rather see a regular Bodhi notification email, as I would expect from a regular update I create manually.

[kparal]

I included some examples of where this might cause problems in packit/packit#2342 .

I'd also like to add that even some neutral comments might have content that the maintainer should see, perhaps a question or a concern, when the user is not sure whether it's a bug or not. One option could be if Bodhi implemented a "ping maintainer" checkbox when submitting feedback. Another option is to notify the maintainer (from packit side) also for neutral (and not just negative) comments. Or, for all comments (which is the current Bodhi behavior for manually created updates). Any solution would be an improvement over the current status.