We maintain a Jira issue tracker for developers, and a list of Known Issues for Archive of Our Own users, neither of which are publicly editable.
If you need help using the site, or want to report an issue you have found, please contact the AO3 Support team. Our Support team is staffed by volunteers, so please wait for a response before submitting another ticket. Duplicate submissions will not make things happen faster.
Please refer to SECURITY.md.
Our development wiki is publicly editable. Unless a page says at the top that it should only be edited by official OTW volunteers, please feel free to make changes!
Please contact the AO3 Support team. Our Support team is staffed by volunteers, so please wait for a response before submitting another ticket. Duplicate submissions will not make things happen faster.
We only accept pull requests for issues we have already added to Jira, with the exception of spelling corrections and documentation improvements (e.g. any Markdown files). We also do not accept code generated by AI tools; for more information, please refer to our commit policy.
If you'd like the ability to comment on, assign, and transition issues, you're welcome to create a Jira account! (It makes things a bit easier for us on the organizational side if the Full Name on your Jira account either closely matches the name you'd like us to credit in the release notes or includes it in parentheses, e.g. "Nickname (CREDIT NAME).") We'll give you permissions when you create your first pull request.
Please check out our development wiki for more information on:
Please follow the checklist on our template when submitting pull requests.
Please be patient with us! Due to our workload, it may take some time before we can review and eventually merge your pull request.
Once your pull request is merged, it will be deployed to our internal testing site and our QA team will check that everything is working as intended. If not, we may set the issue to "Broken on Test" and ask you to make further changes in new pull requests.
If all is well, your contribution will be deployed to the Archive of Our Own and you will be credited in the release notes!
If you would like to donate more of your time and expertise in a multi-national, inclusive, fandom-oriented team, you might enjoy becoming an official OTW volunteer.
Drop us an email if you have any questions.