No Audio in Boris

[hj1014a]

BORIS v. 8.27.10

When I open a project and start a new observation, there is no audio with the video. The observation video plays with audio in media player, but not in BORIS. The video is unmuted in the program with the volume sliders all the way up both on the laptop and in BORIS. I've tried multiple videos, different paths (relative/absolute) and reinstalled BORIS.

Information about your system:

• Dell Laptop - Processor: Intel(R) Core(TM) i7-8650U CPU @ 1.90GHz 2.11 GHz
• Type of BORIS installation: set up

[olivierfriard]

Hi,
is it possible to access a sample video?

[hj1014a]

Hi, yes. I've attached the main video we were using while trying to fix this issue. However, we tried other videos in our project and they all had the same issues. The videos play with audio when downloaded on the computer but not once uploaded as an observation into BORIS.

https://american0-my.sharepoint.com/:v:/g/personal/edalebroder_american_edu/EUgEBPorOetOmsZYCW5-2v4BP2pGVwiPkOIpNyzl8-qpbg?e=G2mmfj

Let me know if this link doesn't work. The video is in .MOV format which isn't supported here.