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Missed Events #82

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dcmeglio opened this issue Nov 6, 2019 · 26 comments
Open

Missed Events #82

dcmeglio opened this issue Nov 6, 2019 · 26 comments

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@dcmeglio
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dcmeglio commented Nov 6, 2019

@f34rdotcom I don't know if there is something I can do to track this down but I'm noticing missed events. At around 7am I see I opened and closed my garage door when I went to work. Perfect. At 7:30 my wife left for work. There is no log of the open/close for the garage door. I do see that she successfully armed the alarm before leaving though. Is there anything I can check to see why the event might have been missed? I've noticed this has happened quite a bit over the last few days.

@f34rdotcom
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Tell me some more. Ademco panel or DSC.
Smartthings or ?
How updated is your AD2pi appliance software.

Best
Sean M.

@dcmeglio
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dcmeglio commented Nov 6, 2019 via email

@dcmeglio
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dcmeglio commented Nov 6, 2019

@f34rdotcom Firmware is 2.2a.8.8, webapp is v0.8.5-7-gbb5f032

Are there any other version #s that would be useful?

@dcmeglio
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Any thoughts? Happy to do whatever I can to track it down.

@f34rdotcom
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f34rdotcom commented Nov 11, 2019 via email

@dcmeglio
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dcmeglio commented Nov 16, 2019

@f34rdotcom now I'm the one taking forever to respond... Port 10000 is working. It's not that I miss ALL events, just SOME. Like I'll get an event saying a door was opened, but never closed... in Hubitat it screws up my rules for like "turn off heat if doors are left open" I'm not sure what you were asking for from the advanced menu. Let me know what you need and I'm happy to help. I'll upgrade whatever I need to I just don't know what. I have the latest webapp and library...

Since the webapp seems wrong I doubt it's the Hubitat App/Drivers, but I just updated them to the latest dev version just to be safe.

@dcmeglio
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I am still having many missed events. Is there anyway to track this down?

@f34rdotcom
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f34rdotcom commented Nov 22, 2019 via email

@dcmeglio
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I'm around all day Saturday. Let me know a time that works (I'm EST) and we can connect.

@dcmeglio
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@f34rdotcom any chance we can set a time? I'm still experiencing many (random) missed events.

@f34rdotcom
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f34rdotcom commented Nov 23, 2019 via email

@dcmeglio
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dcmeglio commented Nov 24, 2019 via email

@dcmeglio
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@f34rdotcom still no luck. I upgraded to buster, still missing events. I opened my garage door and closed it at 17:23 and neither event was recognized. However, opening/closing my inside door worked just about 30 seconds later. Is there somewhere I can email you the logs? I grabbed them at the time this occurred.

@f34rdotcom
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f34rdotcom commented Nov 25, 2019 via email

@dcmeglio
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sent

@dcmeglio
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dcmeglio commented Nov 26, 2019 via email

@dcmeglio
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Anything? I'm having a lot of issues. I've had the live logging running all day so far and it seems like the messages are there, but not triggering events. I'm going to do more debugging and logging but I'm thinking there is something up with the zone tracker.

@f34rdotcom
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f34rdotcom commented Nov 27, 2019 via email

@dcmeglio
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dcmeglio commented Nov 27, 2019 via email

@f34rdotcom
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f34rdotcom commented Nov 28, 2019 via email

@dcmeglio
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dcmeglio commented Dec 1, 2019 via email

@f34rdotcom
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f34rdotcom commented Dec 1, 2019 via email

@dcmeglio
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dcmeglio commented Dec 1, 2019

Another possibility is noise on the keypad bus from a bad device. With
debug mode @48 on beta firmware this is usually easy to see in a log from
ser2sock.

how do I enable debug mode 48 and where do I see these logs? Also the only wired devices I have are an overhead door sensor and one regular door sensor and 2 keypads. I'm moving most of my devices to RFX but I'm having issues with that on a few that I'm troubleshooting.

Did you send me logs of the raw panel messages during when the tracker
failed? It should show the FAULT messages for this zone and then it is
restored the FAULT will disappear from the fault list.

I haven't gotten a great capture in the logs yet. I do have one example here though that seems to be a missed event. Notice that it goes 44, 02, 41 but then 44, 41 then back to 44, 02, 41... 02 was open this whole time. It caused me to receive a notice that it closed and then reopened even though it never closed https://imgur.com/a/cAXmL7u

Does hubitat send * to the panel to force a zone fauly list?

Not that I'm aware of. I'm using your smartthings integration so you'd know better than me. I did a quick search through the code and didn't find anything.

@dcmeglio
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dcmeglio commented Dec 6, 2019

@f34rdotcom i sent logs yesterday that show the issue. Any thoughts? All the wireless zones that I switched to rfx work flawlessly. It is only the wired zones that are an issue.

@dcmeglio
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dcmeglio commented Dec 8, 2019

@f34rdotcom were the logs at all helpful? In an attempt to resolve the issue I just upgraded my rpi to a 4 so brand new hardware now too.

@dcmeglio
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@f34rdotcom should I assume that there is no fix to this issue being investigated? All of my RFX sensors work perfectly. The wired ones do not. It's pretty clear to me it's the zone tracking.

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