[Bug]: very inconsistant desktop client sync when files are shared with a team #57918
Description
⚠️ This issue respects the following points: ⚠️
- This is a bug, not a question or a configuration/webserver/proxy issue.
- This issue is not already reported on Github OR Nextcloud Community Forum (I've searched it).
- Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
- I agree to follow Nextcloud's Code of Conduct.
Bug description
I am part of a team and as such I have access to a shared directory with this team. For some time now, when files are added or deleted in this directory, clients do not synchronise properly (sometimes they do not synchronise at all). On the web interface, there is no problem. All our users are affected in the same way.
I was about to open this ticket on nextcloud-client, but I ran a lot of tests, on both Windows and Linux, on versions 3.17.2 to 4.0.6, and the synchronisation instability is the same. And syncing the other way around (edited on Desktop = edited on web) works well.
We recently upgraded from the latest version 31 to the latest version 32, and I imagine that's when the problems started, but I have no definite proof.
Steps to reproduce
- As user 1, create a team and add user B into it
- Create a folder and share it with the team
- As user B, sync the shared folder on your computer
- As user A or B (it doesn't matter), do stuff in the directory (add files, remove others) from the web interface
I can also reproduce this bug with sharing only a single file to a team
Expected behavior
Everything is synced well on the computer
Nextcloud Server version
32
Operating system
Debian/Ubuntu
PHP engine version
PHP 8.4
Web server
Other
Database engine version
MariaDB
Is this bug present after an update or on a fresh install?
Upgraded to a MAJOR version (ex. 31 to 32)
Are you using the Nextcloud Server Encryption module?
Encryption is Disabled
What user-backends are you using?
- Default user-backend (database)
- LDAP/ Active Directory
- SSO - SAML
- Other
Configuration report
{
"system": {
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"brume.felinn.org"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "32.0.5.0",
"overwrite.cli.url": "https:\/\/brume.felinn.org",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"default_language": "fr",
"default_locale": "fr_FR",
"default_phone_region": "FR",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"forwarded_for_headers": [
"HTTP_X_FORWARDED",
"HTTP_FORWARDED_FOR",
"HTTP_X_FORWARDED_FOR"
],
"memcache.local": "\\OC\\Memcache\\APCu",
"memcache.distributed": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": 6379,
"user": "default",
"password": "***REMOVED SENSITIVE VALUE***"
},
"memcache.locking": "\\OC\\Memcache\\Redis",
"instanceid": "***REMOVED SENSITIVE VALUE***",
"maintenance_window_start": 1,
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_smtpmode": "smtp",
"mail_sendmailmode": "smtp",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "465",
"mail_smtpauth": true,
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"skeletondirectory": "\/etc\/nextcloud\/skeleton",
"enabledPreviewProviders": [
"OC\\Preview\\MP3",
"OC\\Preview\\TXT",
"OC\\Preview\\MarkDown",
"OC\\Preview\\OpenDocument",
"OC\\Preview\\Krita",
"OC\\Preview\\Imaginary",
"OC\\Preview\\ImaginaryPDF",
"OC\\Preview\\Movie"
],
"preview_imaginary_url": "***REMOVED SENSITIVE VALUE***",
"preview_format": "webp",
"preview_max_x": 1980,
"preview_max_y": 1980,
"versions_retention_obligation": "auto, 30",
"trashbin_retention_obligation": "auto, 30",
"forbidden_filenames": [
".DS_Store"
],
"theme": "",
"loglevel": 2,
"log_type": "file",
"updater.release.channel": "stable",
"activity_use_cached_mountpoints": true,
"maintenance": false,
"app_install_overwrite": [
"passman"
]
}
}List of activated Apps
- activity: 5.0.0-dev.0
- announcementcenter: 7.3.0
- bookmarks: 16.0.1
- calendar: 6.1.5
- circles: 32.0.0
- cloud_federation_api: 1.16.0
- collectives: 3.5.0
- comments: 1.22.0
- contacts: 8.3.1
- contactsinteraction: 1.13.1
- csp_editor: 1.8.0
- dav: 1.34.2
- deck: 1.16.3
- event_update_notification: 2.8.0
- federatedfilesharing: 1.22.0
- files: 2.4.0
- files_downloadlimit: 5.0.0-dev.0
- files_lock: 32.0.1
- files_pdfviewer: 5.0.0-dev.0
- files_reminders: 1.5.0
- files_sharing: 1.24.1
- files_trashbin: 1.22.0
- files_versions: 1.25.0
- groupfolders: 20.1.9
- intros: 1.2.1
- logreader: 5.0.0-dev.0
- lookup_server_connector: 1.20.0
- music: 2.5.1
- news: 27.2.0
- nextcloud_announcements: 4.0.0-dev.0
- notes: 4.12.4
- notifications: 5.0.0-dev.0
- notify_push: 1.3.0
- oauth2: 1.20.0
- passman: 2.4.12
- photos: 5.0.0-dev.1
- polls: 8.6.3
- privacy: 4.0.0-dev.0
- profile: 1.1.0
- provisioning_api: 1.22.0
- related_resources: 3.0.0-dev.0
- richdocuments: 9.0.2
- serverinfo: 4.0.0-dev.0
- settings: 1.15.1
- sharebymail: 1.22.0
- tables: 1.0.3
- tasks: 0.17.1
- text: 6.0.1
- theming: 2.7.0
- theming_customcss: 1.19.0
- twofactor_backupcodes: 1.21.0
- updatenotification: 1.22.0
- user_oidc: 8.3.0
- viewer: 5.0.0-dev.0
- webhook_listeners: 1.3.0
- workflowengine: 2.14.0Nextcloud Signing status
Nextcloud Logs
Absolutely no logs on the server! And no error from the client.Additional info
Other kinds of sharing (personal share, groupfolders) do sync well