[Bug]: Win desktop app (3.14.1) crashes right after starting before synchronizing any files

[lu-krin]

⚠️ Before submitting, please verify the following: ⚠️

• This is a bug, not a question or a configuration issue.
• This issue is not already reported on Github (I've searched it).
• Nextcloud Server and Desktop Client are up to date. See Server Maintenance and Release Schedule and Desktop Releases for supported versions.
• I agree to follow Nextcloud's Code of Conduct

Bug description

Nextcloud desktop app (Nextcloud-3.14.1-x64) crashes right after start before synchronizing any files. This error was present in the previous version 3.13 but even older version 3.9.3 works just fine.

Steps to reproduce

Start the desktop application. No other action necessary for the crash to occur. The crash does not occur when computer is not connected to the internet.

Expected behavior

It does not crash.

Which files are affected by this bug

N/A

Operating system

Windows

Which version of the operating system you are running.

Windows 10 22H2 OS build 19045.5011 Windows Feature Experience Pack 1000.19060.1000.0

Package

Official Windows MSI

Nextcloud Server version

30.0.0

Nextcloud Desktop Client version

3.14.1

Is this bug present after an update or on a fresh install?

Fresh desktop client install

Are you using the Nextcloud Server Encryption module?

Encryption is Enabled

Are you using an external user-backend?

• Default internal user-backend
• LDAP/ Active Directory
• SSO - SAML
• Other

Nextcloud Server logs

Only this, repeated:
{"reqId":"ScXU5Iqnn06yICxxQ1kM","level":3,"time":"2024-10-12T07:26:22+00:00","remoteAddr":"77.90.22.35","user":"--","app":"no app in context","method":"GET","url":"/login.asp","message":"Capabilities of OCA\Richdocuments\Capabilities took 1.31 seconds to generate.","userAgent":"--","version":"30.0.0.14","data":[]}

Additional info

Windows event log:

Faulting application name: nextcloud.exe, version: 3.14.1.55839, time stamp: 0x66f6776f
Faulting module name: ntdll.dll, version: 10.0.19041.5007, time stamp: 0x688f8c4b
Exception code: 0xc0000005
Fault offset: 0x0000000000079db0
Faulting process ID: 0x104
Faulting application start time: 0x01db1c766f131cd2
Faulting application path: C:\Program Files\Nextcloud\nextcloud.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report ID: 9625f37c-c1a0-43ee-b9a4-cf029ce2c280
Faulting package full name:
Faulting package-relative application ID:

App log: 20241012_0926_nextcloud.log

[JPozo84]

I have similar problem with that.

I formatted my pc today. When I installed the program in several times I can't run it. The program should minimize to tray and stay any icon, but the program doesn't run.

I tried install several times after. I tried installing .net libraries, ... but I can't launch it.

Thanks.

PD: Sorry for my English

[Bouts2019]

Even rollback to old version will crash.

[Beleggrodion]

Same issue here on one windows 11 pc too, downgraded to 3.13.4 and sync works again without crash

[kingkongs7]

Yes, I encountered the same problem in version 3.14.1. When I modify a file on one computer, the other computer will crash immediately when it synchronizes the modifications. But if I delete this file and let this computer pull it back, it won't crash.