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[Bug]: creating a new folder in dir1 und move all files from dir1 into this newly created folder will delete all the moved files #6151
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happenend again today - now being on NC 27.1.2 and Windows Desktop 3.10.1 This Agent has the "Virtual Agent" active. Scenario: (affected file: IMG_0600.jpg) see the log entries below
I think - if users are copying thousands of files and the users are not aware of this behave/bug - this can lead to data loss ! |
2023-10-31 20:33:35:003 [ info nextcloud.sync.discovery C:\Users\User\AppData\Local\Temp\windows-18408\client-building\desktop\src\libsync\discovery.cpp:464 ]: Processing "Photos/Events/directory/IMG_0600.jpg" | (db/local/remote) | valid: true/true/true | mtime: 1698779990/1698779990/1698779990 | size: 3202729/3202729/3202729 | etag: "2394e8dc930494944ca38384b08883"//"2394e8dc930494944ca38384b08883" | checksum: ""//"" | perm: "WDNVR"//"WDNVR" | fileid: "28383833oxnucdewanh"//"28383833oxnucdewanh" | type: CSyncEnums::ItemTypeFile/CSyncEnums::ItemTypeFile/CSyncEnums::ItemTypeFile | e2ee: false/false | e2eeMangledName: ""/"" | file lock: not locked//not locked | metadata missing: /false/ 2023-10-31 20:32:49:306 [ info nextcloud.gui.shellextensions.server C:\Users\User\AppData\Local\Temp\windows-18408\client-building\desktop\src\gui\shellextensionsserver.cpp:126 ]: "Photos/Events/directory/IMG_0600.jpg" record._lastShareStateFetchedTimestamp has less than 120000 ms difference with QDateTime::currentMSecsSinceEpoch(). Returning data from SyncJournal. |
I have experienced the same issue multiple times. When moving a folder or multiple files on a desktop comptuer, they sometimes are deleted. They are moved to the NC recycle bin. I have two ideas that may initiate the problem:
NC 28.0.3 |
Same issue described here: https://help.nextcloud.com/t/virtual-files-deleted-after-moving/115814/2 |
Is this reproducible with 3.13? Does it happen in a subfolder of a groupfolder? |
Yes, this is reproducable on one of my computers (the others work fine). NC 28.04 StepsStep 1: use windows file explorer to create Folder_1 on root level ResultThe file is deleted / moved to the trash bin on Nextcloud (see the web interface) I am not using group folders, because at first I thought the issue was related to group folders. But I think the issue is both on personal files as on group folders. |
@camilasan : are you able to reproduce the bug? |
Any update on this? The issue is still happening even on Desktop Client 3.14.1 and Nextcloud 28.0.8. Is there a fix for this yet or a workaround? |
I have this issue with desktop client 3.14.1 and nextcloud 30.0.1 |
I have three computers (2 x W10 and 1 x W11) with the same NC client and they all are using the same NC server. One of the computers has this issue (W10). The others don't. So I guess it has something to do with the setup or configuration of Windows in combination with the client. I reinstalled the client on the computer that has the issue, but that didn't work. |
In my case its W11 |
Bug description
creating a new folder in dir1 und move all files from (except dir folder) dir1 into this newly created folder will delete all the moved files
Virtual Agent is ACTIVE for this client (Windows System)
Steps to reproduce
Expected behavior
Which files are affected by this bug
folder: newfolder
Operating system
Windows
Which version of the operating system you are running.
Windows 11 Home 22H2
Package
Other
Nextcloud Server version
26.05
Nextcloud Desktop Client version
Version 3.10.0, windows-10.0.22621
Is this bug present after an update or on a fresh install?
Updated from a minor version (ex. 3.4.2 to 3.4.4)
Are you using the Nextcloud Server Encryption module?
Encryption is Disabled
Are you using an external user-backend?
Nextcloud Server logs
No response
Additional info
No response
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