diff --git a/docs/get-started/cost-billing/billing-process-for-my-institution.md b/docs/get-started/cost-billing/billing-process-for-my-institution.md
index debc1260..b9d9bd65 100644
--- a/docs/get-started/cost-billing/billing-process-for-my-institution.md
+++ b/docs/get-started/cost-billing/billing-process-for-my-institution.md
@@ -1,14 +1,42 @@
 # Billing Process for My Institution
 
-## MOU
+## Memorandum of Understanding (MOU)
+
+The New England Research Cloud (NERC) is a shared service offered through the
+Massachusetts Green High Performance Computing Center (MGHPCC). The MGHPCC will
+enter into a lightweight Memorandum of Understanding (MOU) with each institutional
+customer that consumes NERC services. The MOU is intended to ensure the institution
+maintains access to valuable and relevant cloud services provided by the MGHPCC
+via the NERC to be better aligned to a number of research regulations, policies,
+and requirements and also ensure NERC remains sustainable over time.
 
 ## Institutions with established MOUs and Billing Processes
 
+For cost recovery purposes, institutional customers may elect to receive one invoice
+for the usage of NERC services by its PIs and cost recovery internally. Every month,
+the NERC team will export, back up, and securely store the billing data for all
+PIs in the form of comma-separated values (CSV) files and provide it to the MGHPCC
+for billing purposes.
+
+The following institutions using our services have established MOU as well as
+billing processes with us:
+
 1. [Harvard University](billing-process-for-harvard.md)
 
 2. [Boston University](billing-process-for-bu.md)
 
-!!! question "Upcoming MOU with other institutions"
-    We are in the process of establishing MOUs for institutions not listed above
+!!! info "Upcoming MOU with other institutions"
+    We are in the process of establishing MOUs for institutions not listed above.
+
+PIs from other institutions not listed above can still utilize NERC services with
+the understanding that they are directly accountable for managing their usage and
+ensuring all service charges are paid promptly. If you have any some common
+questions or need further information, see our [Billing FAQs](billing-faqs.md)
+for comprehensive answers.
+
+If your institution does not have an MOU with us, please have someone from your
+faculty or administration contact us to discuss it soon by emailing us at
+[help@nerc.mghpcc.org](mailto:help@nerc.mghpcc.org?subject=NERC%20MOU%20Question)
+or, by submitting a new ticket at [the NERC's Support Ticketing System (osTicket)](https://mghpcc.supportsystem.com/open.php).
 
 ---