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Can two agents get notified of tickets #103

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TotusUnus opened this issue Nov 8, 2020 · 0 comments
Open

Can two agents get notified of tickets #103

TotusUnus opened this issue Nov 8, 2020 · 0 comments
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feature request without the feature, it's working; but with this, it'd be great

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@TotusUnus
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Hi
I have two agents setup. Is it possible that BOTH agents get an email when a ticket is sent in? Currently, only I the admin is getting notified and this is not good as when I am asleep the other admin is awake so this way we have 24 hours covered. Without him getting an email we do not get to see that ticket until my time zone is awake again.
Many Thanks
@mayeenulislam mayeenulislam added the feature request without the feature, it's working; but with this, it'd be great label Nov 8, 2020
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feature request without the feature, it's working; but with this, it'd be great
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@mayeenulislam @TotusUnus