Missing order update

[KathiD303]

Describe the bug
We currently have orders in Magento whose order status is not updated, but remains on “pending payment” although the payment has already been received in Mollie. Interestingly, it can be seen in the order history that the order already had the status “processing” (see screenshots below) - but this does not seem to have any effect on the Magento status. This remains at “pending payment”. An invoice has also already been generated for the order in Mageto. However, the Mollie payment status is still “open”.
The remedy is to manually fetch the Mollie payment update again, the order then jumps to status “processing”.
Unfortunately, it is unclear how to reproduce the error. Only a small percentage of our orders are affected.

Are you aware of such a problem? Any help on how to solve this would be highly appreciated.

Used versions

• Magento Version number(eg 2.3.5): 2.4.5-p10
• Open source/Enterprise/B2b: Commerce Cloud
• Mollie version number (Check configuration): v2.42.0

To Reproduce
Unknown.

Expected behavior
Magento orders status gets updated accordingly.

Actual behavior
Magento order status stays on pending payment.

Screenshots
Magento order status:

Mollie payment status:

Order history:

[Frank-Magmodules]

Hi there, @KathiD303.

Thank you for opening this issue! Could you please check if Mollie successfully received the webhook updates? You can do this by opening the order in your Mollie dashboard and viewing the webhook flow chart. This will show whether the update was successful and, if not, provide details on what went wrong. You can also use this timing to review your Magento and/or server logs for any issues around that specific time.

If you don’t find any useful information, feel free to reach out to us directly!