Version 2.5.5

• HESK 2.6.7 Support

Version 2.5.4

Version 2.5.4 has been released. Changes:

• Compatibility with HESK 2.6.6

Version 2.5.3

Version 2.5.3 has been released. Changes:

• BUGFIX #405: Fix issue where some knowledgebase attachments could not be properly downloaded
• BUGFIX #415: Fix issue where some tickets would lose their preferred language if the original post was edited
• BUGFIX #416: Fix issue where emails bans could not be removed
• BUGFIX #417: Fix issue where the HTML flag was not properly updated when editing a ticket message
• BUGFIX #420: Fix issue where emails were replacing %%STATUS%% with the ticket's old status
• BUGFIX #423: Fix issue where passwords could not be reset
• BUGFIX #424: Fix issue where custom fields in query string were not being properly parsed
• BUGFIX #425/#456: Fix issue where some settings could not be saved
• BUGFIX #450: Fix issue where the validator would not enable the submit button when using reCAPTCHA v2
• BUGFIX #452: Fix issue where signatures between 256 - 1000 characters could not be saved
• BUGFIX #457: Fix white screen issues when viewing the knowledgebase or view ticket pages while in maintenance mode.

Version 2.5.2

Version 2.5.2 has been released. Changes:

• BUGFIX #395/#396: Fix issue where tickets sometimes could not be submitted due to improperly created custom fields on the submit ticket page
• BUGFIX #398: Fix issue where contents of the date custom field would be displayed as time in milliseconds instead of a formatted date when using the ticket export function
• #378: Parent/child relationships are now combined into "linked" tickets (this change is purely aesthetic; adding / removing linked tickets work the same way as it did in the past)
• #390/#391: Small UI changes to improve the overall use and functionality of Mods for HESK

Version 2.5.1

Version 2.5.1 has been released. Changes:

• BUGFIX #382: Fix issue where HTML formatted emails were not being sent during POP3 fetching / email piping when HTML emails was enabled
• BUGFIX #383: Fix issues related to storing screen resolution information
• BUGFIX #386: Fix issue where customers were unable to verify email due to a failing SQL query
• BUGFIX #388: Fix issue where text was not properly escaped when using canned responses / ticket templates in a plaintext editor.

Thanks to FormidableMulk for reporting #382, #383, and #386, and thanks to Dmitry for reporting #388.

Version 2.5.0

Mods for HESK 2.5.0 has been released. Bugfix and feature changes:

• BUGFIX: #370 Fix issue where users could not download attachments when email was required to view the attachment (thanks Jan)
• BUGFIX: #365 Improve readability of HTML-formatted messages in plaintext emails via html2text
• #324: Added two new custom fields: "hidden" and "read-only".
• #325: Add client-side form validation
• #326: Customer's user agent information (operating system, browser, screen resolution) is now stored in each ticket.
• #327: Mods for HESK no longer needs modsForHesk_settings.inc.php (NOTE: Do not delete this file until the update to 2.5.0 is complete. Then the file can be safely removed)
• #330: Added the %%MESSAGE_NO_ATTACHMENTS%% tag to include the ticket message/reply in the email without including attachments in the email.
• #361: The navbar link on the top-left can be set to any link, rather than being forced to the helpdesk URL
• Fix issue with reCAPTCHA v2 for some users (thanks FormidableMulk and Klemen)

Version 2.4.2

Mods for HESK 2.4.2 has been released. Bugfix and feature changes:

• #332: Support for HESK 2.6.5
• BUGFIX #334: Fix issue where canned responses / ticket templates would not work if the ' or " character was included in the template
• BUGFIX #323: Fix issue where extra line breaks would be added in message if HTML messages was enabled

Version 2.4.1

Mods for HESK 2.4.1 has been released. Bugfix and feature changes:

• BUGFIX #321: Fix issue where customers couldn't download attachments if the helpdesk was not at the root level of the domain
• #320: Modify rich text for tickets option to be on, off, or for staff only.

Version 2.4.0

Mods for HESK 2.4.0 has been released. Bugfix and feature changes:

• BUGFIX #281: Fix issue where the special tag guide would disappear when editing a canned response
• BUGFIX #287: Fix issue where a 0kb attachment would be sent out after an admin created a ticket that contained attachments and the helpdesk was configured to send attachments in-line.
• BUGFIX #288: Fix issue where some users were missing the statuses key on the tickets table
• BUGFIX #290: Fix issue where deleting a custom status would cause tickets to inadvertently have their statuses changed
• BUGFIX #291: Fix issue where the autoclose function would try to send an email to a blank email address, causing some SMTP servers to reject the request
• ORIGINAL BUGFIX #231: Fix issue where some merge operations would appear to have failed (this issue is also present in HESK 2.6.4)
• #202: Ticket messages can now be written in rich text
• #209: Improved the "Manage Statuses" page, making it easier to create translations for each custom status created
• #218: Add ability to hide the "quick help" sections
• #274: Categories and Statuses can be automatically sorted alphabetically
• #275: Added option to define a separate folder for knowledgebase attachments
• #275: Download count for attachments is now visible when viewing a ticket on the admin side
• #275: Updated the attachments viewer for customers when viewing a ticket
• #277: Added visual indicator for "stickied" knowledgebase articles
• #284: reCAPTCHA v2 API now supports cURL

Version 2.3.2

Version 2.3.2 fixes an issue where the pushpin for location would not appear.