Office365/Teams/Moodle Integration Failure to Operate

[c3paul918]

Using both the guidance and tools from O365 and Moodle we have tried to implement Moodle in Teams. The tools have been run, successfully. The Moodle app has been accepted as a trusted app in the AzureAd tenant environment. All status indicators during install and configure were green. Teams is operational, as is Moodle, yet there is no indication that Teams recognizes Moodle or shows any of the tabs that are supposed to appear once the integration has been accomplished. We have no warnings, no errors, nothing, just a lack of recognition by Teams that Moodle exists. We have opened a ticket with Microsoft and they have bounced it around for 4-5 weeks with no joy. Their last suggestion was to open a ticket here, that is what we are doing. Moodle is latest version, Teams is latest and fully licensed with full AzureAD membership. Tenant is small and not complex. Users will be external to the organization but we are rolling out to the two internal users first. We have no indication of what (if anything) is wrong. I don't even know how to show the steps have been followed, excepting that I see the tools run with success and no complaints and all steps (per Moodle and Microsoft) have been followed. No special changes or configurations, all by the book, default installs. We are stalled and don't know where we went wrong or even if we did.

[weilai-irl]

Hi @c3paul918,

Thank you for getting in touch.

Could you clarify a few things for me please:

• Version of Moodle.
• Version of Microsoft plugins installed (at least auth_oidc and local_o365).
• Has the local_o365 plugin been properly configured? Maybe include a screenshot of the "Verify setup" section in the "Setup" tab of the Microsoft 365 integration configuration page. Hide any sensible information if needed.
• Has the Moodle Teams app been uploaded to Teams? Maybe include a screenshot of the app in the app catalog in your Teams.
• If the app has been uploaded, can it be added to a team?

This would be the basic steps to check in the troubleshooting. Please review and post back your findings.

Regards,
Lai