Error 500 when Creating Payments Using Ruby SDK

[juliocb01]

Description

We are encountering a 500 Internal Server Error when trying to create payments using the Mercado Pago Ruby SDK. Below are the details of the payloads we used and the responses received.

Payload 1

{
  "transaction_amount": 100,
  "token": "some_token",
  "description": "Talentus",
  "payment_type_id": "credit_card",
  "payment_method_id": "master",
  "installments": 1,
  "payer": {
    "email": "[email protected]"
  }
}

Response:

{
  "status": 500,
  "response": {
    "message": "internal_error",
    "error": null,
    "status": 500,
    "cause": []
  }
}

Payload 2

{
  "token": "some_token",
  "installments": 1,
  "transaction_amount": 1.00,
  "description": "Point Mini a maquininha que dá o dinheiro de suas vendas na hora",
  "payment_method_id": "master",
  "payer": {
    "email": "[email protected]",
    "identification": {
      "number": "19119119100",
      "type": "CPF"
    }
  },
  "notification_url": "https://www.suaurl.com/notificacoes/",
  "binary_mode": false,
  "external_reference": "MP0001",
  "statement_descriptor": "MercadoPago",
  "additional_info": {
    "items": [
      {
        "id": "PR0001",
        "title": "Point Mini",
        "description": "Producto Point para cobros con tarjetas mediante bluetooth",
        "picture_url": "https://http2.mlstatic.com/resources/frontend/statics/growth-sellers-landings/[email protected]",
        "category_id": "electronics",
        "quantity": 1,
        "unit_price": 1.00
      }
    ],
    "payer": {
      "first_name": "Nome",
      "last_name": "Sobrenome",
      "address": {
        "zip_code": "06233-200",
        "street_name": "Av das Nacoes Unidas",
        "street_number": 3003
      },
      "registration_date": "2019-01-01T12:01:01.000-03:00",
      "phone": {
        "area_code": "011",
        "number": "987654321"
      }
    },
    "shipments": {
      "receiver_address": {
        "street_name": "Av das Nacoes Unidas",
        "street_number": 3003,
        "zip_code": "06233200",
        "city_name": "Buzios",
        "state_name": "Rio de Janeiro"
      }
    }
  }
}

Response:

{
  "status": 500,
  "response": {
    "message": "internal_error",
    "error": null,
    "status": 500,
    "cause": []
  }
}

Payload 3

{
  "additional_info": {
    "items": [
      {
        "id": "MLB2907679857",
        "title": "Point Mini",
        "description": "Point product for card payments via Bluetooth.",
        "picture_url": "https://http2.mlstatic.com/resources/frontend/statics/growth-sellers-landings/device-mlb-point-i_medium2x.png",
        "category_id": "electronics",
        "quantity": 1,
        "unit_price": 1.0,
        "type": "electronics",
        "event_date": "2023-12-31T09:37:52.000-04:00",
        "warranty": false,
        "category_descriptor": {
          "passenger": {},
          "route": {}
        }
      }
    ],
    "payer": {
      "first_name": "Test",
      "last_name": "Test",
      "phone": {
        "area_code": 11,
        "number": "987654321"
      },
      "address": {
        "street_number": null
      }
    },
    "shipments": {
      "receiver_address": {
        "zip_code": "12312-123",
        "state_name": "Rio de Janeiro",
        "city_name": "Buzios",
        "street_name": "Av das Nacoes Unidas",
        "street_number": 3003
      }
    }
  },
  "application_fee": null,
  "binary_mode": false,
  "campaign_id": null,
  "capture": false,
  "coupon_amount": null,
  "description": "Payment for product",
  "differential_pricing_id": null,
  "external_reference": "MP0001",
  "installments": 1,
  "metadata": null,
  "payer": {
    "entity_type": "individual",
    "type": "customer",
    "id": null,
    "email": "[email protected]",
    "identification": {
      "type": "CPF",
      "number": "95749019047"
    },
    "address": {
      "zip_code": "88000000",
      "street_name": "Rua da Abobrinha",
      "street_number": "1291",
      "neighborhood": "Copacabana",
      "city": "Rio de Janeiro",
      "federal_unit": "RJ"
    }
  },
  "payment_method_id": "master",
  "token": "bf34e6cc249b4ad03645b5f0d9fc3963",
  "transaction_amount": 1.0
}

Response:

{
  "status": 500,
  "response": {
    "message": "internal_error",
    "error": null,
    "status": 500,
    "cause": []
  }
}

Environment

SDK Version: 2.2.1
Ruby Version: 3.2.2
Integration Type: Transparent Checkout

Additional Information

We have checked the payloads thoroughly and couldn't find any issues on our side. We are using Transparent Checkout and the integrations are done via API.

Could you please help us identify if there is any issue with the payloads or if there is a problem on the server side?

Thank you for your assistance.

Best regards,

Júlio César Bezerra
898 Tech Ltda
[email protected]

[danielen-meli]

Hello @juliocb01!

We apologize for the inconvenience it may have caused to your workflow.
We made some tests to create a payment, and received a positive output. For the test we use this curl:

{
curl --location 'https://api.mercadopago.com/v1/payments'
--header 'Content-Type: application/json'
--header 'Authorization: Bearer ACCESS_TOKEN'
--data-raw '{
"transaction_amount": 1,
"token": "CARD_TOKEN_ID",
"description": "Tests",
"payment_method_id": "master",
"installments": 1,
"payer": {
"email": "[email protected]"
}
}'

Even though it is open, this space is not intended to be a support tool for unexpected platform errors and its integrations.
We have an official channel that is super prepared to solve your case quickly.
So, if the error still persists, gather all the information and go to the following link to share the issue with us:
https://www.mercadopago.com/developers/pt/support/center/contact
Thank you very much for your contact!