[BUG] Mailchimp Sync stuck at 200 contacts #1193
Comments
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Hi @guillebacigalupo thanks for reaching out, we'll definitely try to see what's going on here. Do you happen to see anything in your fatal logs? Also, would you mind enabling Remote Support in the plugin's settings? |
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Hi @khungate No fatal errors at Wordpress log. |
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Hi @guillebacigalupo we wanted to let you know that we're looking more into this issue. We actually did find a fatal error in your logs that we're looking at specifically. We hope to be able to get back to you later this week, thank you for your patience: |
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Hi! Ok, thanks! Let me know if you need any other information.
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Hi @khungate Thanks! |
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Hi @guillebacigalupo, appreciate your patience. This issue is being looked at by our development team as we speak and we'll update this ticket as soon as possible. Hopefully we'll have something to share very soon. |
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Hi @guillebacigalupo we think we've found the culprit and we've issued a patch for this in our upcoming release. If you’d like to give it a try now, you can, but please ensure you back up your site beforehand, as it hasn’t gone through formal QA yet: https://github.com/mailchimp/mc-woocommerce/tree/4.4.1. We hope to push this out very soon, thanks for reporting 👍 |
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Hi @khungate thanks for the update! I will test it on the site and wait for the formal update then. |
I am using MC Wocommerce plugin to sync my store to MC account.
When I connect the account and start syncing it syncs only 200 contacts and then it stucks. If I ask to resync it updates the 200 contacts and stuck again, always after the same contact. No orders, coupons or other items are synced.
I already tried for several days and lots of times, some debugging methods to fix it such as:
If I go to the plugin debug I see that the last log is the one referring to the last contact synced successfully. Then it stucks.
There is no other error on this log, and also no error log on Woocommerce logs during this process.
I have subscribed to Mailchimp for this future and we are paying the service so this is basically the main reason why we are using MC, and we need this to be fixed.
Attached WooCommerce sytem report. Let me know what other information do you need to fix this error.
Thanks
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WordPress Environment
WordPress address (URL): http://volveradormir.com
Site address (URL): http://volveradormir.com
WC Version: 9.2.3
Legacy REST API Package Version: El plugin Legacy REST API no está instalado en este sitio.
Action Scheduler Version: ✔ 3.8.1
Log Directory Writable: ✔
WP Version: 6.6.1
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ✔
Language: es_ES
External object cache: –
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PHP Version: 8.1.28
PHP Post Max Size: 2 GB
PHP Time Limit: 360
PHP Max Input Vars: 5000
cURL Version: 7.76.1
OpenSSL/3.0.7
SUHOSIN Installed: –
MySQL Version: 10.11.8-MariaDB-cll-lve
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DOMDocument: ✔
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WC Database Prefix: wp_
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remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store
Disabled Features: experimental-blocks
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system
Daily Cron: ✔ Next scheduled: 2024-08-28 15:53:45 -03:00
Options: ✔
Notes: 139
Onboarding: completed
Action Scheduler
Cancelada: 17
Oldest: 2024-08-26 23:49:36 -0300
Newest: 2024-08-26 23:49:36 -0300
Completo: 5.715
Oldest: 2024-07-27 14:15:05 -0300
Newest: 2024-08-27 13:17:17 -0300
Fallida: 62
Oldest: 2023-02-15 11:55:20 -0300
Newest: 2024-08-27 11:51:01 -0300
Pendiente: 9
Oldest: 2024-08-27 13:17:27 -0300
Newest: 2024-08-28 10:55:34 -0300
Status report information
Generated at: 2024-08-27 13:18:08 -03:00
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