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Inaccurate numbers on Mailchimp Dashboard (Total store revenue, # of orders , transaction dates) #509
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Hi @shreddieb, thanks for your feedback. Best |
Hi @gonzaloebiz. I now see that my Mailchimp dashboard revenue is showing transactions as of the evening of December 5th PST moving forward.....
So from this I see a couple issues
We opened our site to accept sales on November 29 of this year...however, I fixed the cron_schedule error on December 6th. Most of our orders were on that opening day as well as November 30, with some additional purchases made on Dec 1, 3, 5, 8th. Here is a screenshot of a customer that should show "canceled" orders in Mailchimp but they are still coming through as "purchased"... Here is a screenshot from my magento orders that show those orders are in fact canceled... So, wondering if a complete uninstall / reinstall would correct this? or if there is something I should do that might correct the "canceled" orders showing up as "purchased" Please let me know your thoughts and if you need any more information. |
Hi @shreddieb thanks for your detailed feedback. |
Ok, thank you for the info on the canceled order issue. Do you by chance have an ETA on when a fix might happen? Also, in re-reading the thread, I'm realizing I was confusing the Mailchimp Dashboard revenue totals.... And Revenues from Mailchimp (Campaigns and Automations) are summing up at $0 even though the Magento orders that have the Mailchimp logo tied to it total up to $1458.10 since November 29th in the Magento Orders admin page. The orders thus far are all simple products, nothing grouped or bundled. Ultimately, the problem here seems to be that my data prior to December 6th is not being included in the dashboard tally. |
Hi @gonzaloebiz, So dashboard tally not working and canceled orders showing as purchased on customer profile (which you mention is a known issue and working with mailchimp) Any thoughts or suggestions I can try for a solution? |
Hi @gonzaloebiz, I wanted to check in on the issue noted. Do you feel this Dashboard problem I'm seeing is a bug? |
Hello @shreddieb . I am with Mailchimp and see that you were having issues with your dashboard and canceled orders. In regards to the canceled items, those will show up under the subscriber profiles and the revenue will remain in the system as @gonzaloebiz mentioned. Our engineers are aware of several dashboard data discrepancies that can affect some of our users. It appears you are being affected by two of these. We are taking these reports seriously and are in the early stages of finding a solution to the various dashboard related issues. Due to the scope of the project, I am not able to give an accurate ETA on when this will be resolved. I will gladly get your account listed as affected. Thank you! |
@bawinstead ... Thank you! I would definitely appreciate updates as you get them. |
@bawinstead we are also having issues with revenue data. Has this issue been updated yet? Please let us know the status of the fix on Mail Chimp side. Thank you |
@3daddict Hello! This particular issue is going to require some changes in logic to our e-commerce integrations. At this time, we do have this on our roadmap. |
@bawinstead Thanks for the update. This is critical information we need to we will be eagerly anticipating a fix release. |
@gonzaloebiz Is there any update on this issue? |
Issue Description
After installing Mailchimp for Magento, I "was" seeing an ebizmarts_ecommerce cron_schedule table error "Unable to unserialize value." But then I applied a fix noted on commit 645a10d that fixed the cron error (I now get ebizmarts_ecommerce cron status as "success" each time). Unfortunately though when viewing the Mailchimp dashboard, the dashboard info shown in Mailchimp doesn't update to properly reflect the Magento data.
Preconditions
Magento 2.2.4
mc-magento2 v. 1.0.32
mailchimp-lib v. 3.0.29
php v. 7.0.32
two-way sync is enabled in Magento config
Steps to reproduce
Install Mailchimp for Magento and apply cron_schedule fix noted in commit 645a10d
Actual result
Mailchimp dashboard data is not reflective of the Magento data
screenshot from Magento 2 orders page (showing just a subset of orders starting on Nov 29)
screenshot from Magento 2 admin Mailchimp General Configuration
screenshot from Mailchimp dashboard (showing incorrect revenue numbers, dates and # orders compared to the Magento data)
Expected result
Mailchimp revenue data should be the same as Magento data (revenue amounts, orders, dates ordered, etc.)
Hoping someone has info/ideas for me to try for a fix.
Thank you!
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