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Where are the merge fields to sync/automate magento discount codes with email automation journey? #1971

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Saf98 opened this issue May 29, 2024 · 3 comments

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@Saf98
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Saf98 commented May 29, 2024

We have installed the plugin to send automated emails when a customer leaves a product in their basket. So this is an abandoned basket .
However, I want to add the discount code to these emails but without manually copy/paste codes in the email templates.
Why can't we have some merge field for automation?

Preconditions
Adobe Commerce ver. 2.4.5-p7
Mailchimp v103.4.61

Steps to reproduce
Not Applicable

Actual and Expected result
Actual Result. - No option to merge fields

Expected Result - Should have merge fields for variables, for example, discount code, customers name, email, product details held from basket.

Actual Result -
There is no feature

Additional information
The documentation lacks a detailed explanation of how to set up custom fields.

@gonzaloebiz
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gonzaloebiz commented Aug 30, 2024

Hi @Saf98

The merge fields work only for customer attributes, if you wish to sync a discount code for each customer, add it as a customer attribute and add to the merge fields

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@Saf98
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Saf98 commented Aug 30, 2024

Hi @Saf98

The merge fields work only for customer attributes, if you wish to sync a discount code for each customer, add it as a customer attribute and add to the merge fields

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Where can i add a customer attribute?

@gonzaloebiz
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You can add it programmatically or with some module

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