SupportCompanion crashing on launch

[pboushy]

SupportCompanion versions tested: 1.4.0.80830, 1.3.0.80829, 1.2.0.80809
macOS Versions tested: 14.3 (I'm updating this computer to 14.7 to check if it's the OS version)

When I run SupportCompanion from the GUI it crashes with no error message.
When I run SupportCompanion from command line, I get the below:

Unhandled exception. Unhandled exception. System.Exception: Unable to load dynamic library: /Applications/Utilities/SupportCompanion.app/Contents/MonoBundle/logger.dylib
   at SupportCompanion.Helpers.Logger..ctor()
   at SupportCompanion.Services.LoggerService.Log(String category, String message, Int32 severity)
   at SupportCompanion.Helpers.UpdateNotifications.CheckAndSendMunkiAppUpdateNotification()
   at SupportCompanion.Helpers.UpdateNotifications.AppUpdateNotificationCallback(Object state)
   at System.Threading.Tasks.Task.<>c.<ThrowAsync>b__128_1(Object state)
   at System.Threading.ThreadPoolWorkQueue.DispatchItemWithAutoreleasePool(Object workItem, Thread currentThread)
   at System.Threading.ThreadPoolWorkQueue.Dispatch()
   at System.Threading.PortableThreadPool.WorkerThread.WorkerThreadStart()
   at System.Threading.Thread.StartCallback()System.Exception: Unable to load dynamic library: /Applications/Utilities/SupportCompanion.app/Contents/MonoBundle/logger.dylib
   at SupportCompanion.Helpers.Logger..ctor()
   at SupportCompa
nion.Services.LoggerService.Log(String category, String message, Int32 severity)
   at SupportCompanion.Helpers.UpdateNotifications.CheckAndSendSoftwareUpdateNotification()
   at SupportCompanion.Helpers.UpdateNotifications.SoftwareUpdateNotificationCallback(Object state)
   at System.Threading.Tasks.Task.<>c.<ThrowAsync>b__128_1(Object state)
   at System.Threading.ThreadPoolWorkQueue.DispatchItemWithAutoreleasePool(Object workItem, Thread currentThread)
   at System.Threading.ThreadPoolWorkQueue.Dispatch()
   at System.Threading.PortableThreadPool.WorkerThread.WorkerThreadStart()
   at System.Threading.Thread.StartCallback()

logger.dylib does exist:

% ls -la /Applications/Utilities/SupportCompanion.app/Contents/MonoBundle/logger.dylib
-rwxr--r--  1 root  wheel  69664 Sep 25 06:44 /Applications/Utilities/SupportCompanion.app/Contents/MonoBundle/logger.dylib

[almenscorner]

Are you able to replicate this across multiple machines? I have not been able to repro

[SoxIn4]

I was just trying to demo the latest version and am having the same issue. I'm on 14.7. I have not had a chance to test on other devices.
Here's some additional info from the crash log.

System Integrity Protection: enabled

Crashed Thread:        21  .NET TP Worker

Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000

Termination Reason:    Namespace SIGNAL, Code 6 Abort trap: 6
Terminating Process:   SupportCompanion [22722]

Application Specific Information:
abort() called

Thread 21 Crashed:: .NET TP Worker
0   libsystem_kernel.dylib        	    0x7ff812eddd96 __pthread_kill + 10
1   libsystem_pthread.dylib       	    0x7ff812f16ebd pthread_kill + 262
2   libsystem_c.dylib             	    0x7ff812e3ca79 abort + 126
3   libcoreclr.dylib              	       0x10329d477 PROCAbort + 55
4   libcoreclr.dylib              	       0x10329d34d PROCEndProcess(void*, unsigned int, int) + 301
5   libcoreclr.dylib              	       0x1034bcf23 UnwindManagedExceptionPass1(PAL_SEHException&, _CONTEXT*) + 1107
6   libcoreclr.dylib              	       0x1034bcf6d DispatchManagedException(PAL_SEHException&, bool) + 61
7   libcoreclr.dylib              	       0x103425c39 IL_Throw(Object*) + 521
8   ???                           	       0x10a4715fa ???
9   ???                           	       0x1044fb755 ???
10  ???                           	       0x1044e88b1 ???
11  ???                           	       0x1044f19eb ???
12  ???                           	       0x1044d6f1e ???
13  libcoreclr.dylib              	       0x10356a121 CallDescrWorkerInternal + 124
14  libcoreclr.dylib              	       0x1033c403b DispatchCallSimple(unsigned long*, unsigned int, unsigned long long, unsigned int) + 219
15  libcoreclr.dylib              	       0x1033d8798 ThreadNative::KickOffThread_Worker(void*) + 136
16  libcoreclr.dylib              	       0x1033950fe ManagedThreadBase_DispatchOuter(ManagedThreadCallState*) + 286
17  libcoreclr.dylib              	       0x103395650 ManagedThreadBase::KickOff(void (*)(void*), void*) + 32
18  libcoreclr.dylib              	       0x1033d886a ThreadNative::KickOffThread(void*) + 170
19  libcoreclr.dylib              	       0x1032a1ce7 CorUnix::CPalThread::ThreadEntry(void*) + 407
20  libsystem_pthread.dylib       	    0x7ff812f1718b _pthread_start + 99
21  libsystem_pthread.dylib       	    0x7ff812f12ae3 thread_start + 15

[almenscorner]

@SoxIn4 can you share the mobile config you are using?

Is this happening in a specific scenario while using the app? Like executing a command or doing something in the UI?

[SoxIn4]

This is happening on launch. The menubar icon shows up for a split second and it crashes. I've tried with no mobileconfig, and with a mobileconfig with just a support url, phone number, a logo, and branding colors.

[floydpinkerton]

Working with SoxIn4, he tested on Intel - I'm also having similar issues on 15.0.1 Apple Silicon Mac, with or without mobileconfig. App launches appears in Activity Monitor but no menu bar icon for me. No information reported in Console stream or system logs.

[almenscorner]

Interesting, I have been trying to replicate the crash across different machines and OS versions and with admin/no admin privileges to no avail. Does the machines have any kind of configuration pushed that might cause it maybe? Is it working on a VM that is untouched with only the app installed?

[pboushy]

This was the first time I ever attempted to use SupportCompanion in testing.
I have no config profile deployed or anything else.
I downloaded from releases, installed it, noticed that it didn't open, went in to Console and discovered it had crashed.

Every time it crashed I saw the error about logger.dylib

The device I've been testing on is a device I routinely reset, enroll into Intune, and wait for all our configs to install (includes an EDR tool, VPN tool, and DLP tool).

I do not receive any notifications from any of our security tools that they blocked it.

I can try when I erase it next just installing SupportCompanion before I enroll.
I'll ask my colleagues to try to install it too.