PROCESS CHANGE: Anonymous Feedback Mechanism

[prajjwalyd]

This proposal is based on one of the recommendations for enhancing the contributor experience in Knative, as outlined in the Contributor Experience Research 2024

Anonymous Feedback Mechanism

• Anonymous Surveys: Create a survey platform where contributors can anonymously provide feedback, share insights, and suggest improvements in the developer experience.
• Regular Review and Action: Establish a process for regularly reviewing the feedback collected through the survey platform. Use this feedback to identify areas for improvement and implement changes to address the community's needs and priorities.
  For example, new contributors after their onboarding can be encouraged to share their insights and experiences by participating in an anonymous survey.
• Transparent Communication: Communicate the changes and improvements made in response to the feedback. Transparency in how feedback is used will encourage more contributors to participate in the feedback process.

Why is it needed?

• Encouraging Candid Feedback: An anonymous feedback mechanism allows contributors to share their thoughts and suggestions without fear of judgment or repercussions. This leads to more honest and valuable insights.
• Targeted Community Improvements: By gathering comprehensive feedback, the community can better understand its needs and priorities, facilitating targeted improvements that enhance the overall experience for all contributors.
• Fostering Inclusivity: Regularly acting on feedback demonstrates a commitment to inclusivity and continuous improvement. It shows that the community values the input of all contributors and is dedicated to creating a supportive and inclusive environment.

Implementation:

• Survey Creation: Set up an anonymous survey platform. The UX Working Group can be in charge of designing and maintaining the survey.
• Promotion: Promote the survey through community channels and encourage participation.
• Analysis and Action: Regularly review the feedback collected and take action on actionable suggestions and concerns.
• Communication: Share updates on the changes and improvements made in response to the feedback to ensure transparency and encourage ongoing participation.