Post/plg product triad (#52)

* Initial draft of the PLG core product groups article

* Fix spelling

data/posts/0009-plg-product-triad.md

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+!! title: PLG - The Product Triad
+!! slug: plg-product-triad
+!! published: 2023-09-18
+!! description: Examining and defining the roles of the core product triad in a PLG company
+
+---
+
+In a PLG company, the product is at the very center of everything, with the user being the center of the product. Lean
+management fits extremely well with the PLG business model. Lean management looks to maximize value delivery to the user
+while minimizing waste.
+
+Every department, team, and individual shares the same goal of improving the product and is aligned with the lean
+management principles. And each one of these entities brings a unique and important perspective in this alignment and
+plays a specific role in the makeup of the organization.
+
+
+## The Core Product Groups
+
+Product owns and is responsible for the value that is delivered to the end user through the product. They are the
+collection point for all end user feedback. Their main responsibility is to collect all of this feedback, synthesize it
+to problem definition. They also lead the plan on what metrics need to be collected to verify the problem and measure the
+value to rank it against other problem definitions. These metrics include the supporting metrics for financial gain. No
+product decision, whether it leads to financial growth or not, is made without the data in support.
+
+
+Design owns and is responsible for designing the solution to a defined problem from Product that is deemed the highest
+value delivery to end users. They develop and design solutions and alternatives and run user research on them to
+validate their designs. If the solution is a large functionality change, the user research should be done previous to
+the solution being implemented in the product. However, if the solution is not a large change, the user research should
+come from in-product and be supported by the user feedback loop to Product. If A/B testing is applicable, it would be
+used here to enable in-product user feedback. Secondarily, Design uses their user experience expertise to help support
+Product with user data by providing user research to help measure and analyze product in support of defining user
+problems and prioritizing the defined problems. 
+
+The primary responsibility of Engineering Development is to implement the solution that Design has developed. Their
+secondary responsibility is to use their technical expertise to support Design with technical review of solutions and
+alternatives to defined user problems. Design leans heavily on Engineering for the feasibility and complexity of a
+solution. Engineering is responsible for providing feedback to assist with minimizing technical complexity to contribute
+to the overall Lean goals of maximizing value delivery while minimizing waste. Complexity is the enemy of Lean since it
+causes friction in fast delivery of value by being slow to develop and test. Complexity is also risk prone to rework
+which increases waste. 
+
+If the organization's engineering practices support a culture of experimentation and iteration, one of the important
+user data collection streams is in-product. Increasing the velocity of delivering a minimum valuable product into the
+hands of the users to gain feedback enables higher velocity of value learning. The primary business goal of a product is
+to delight and deliver value to the users. Feedback on already-delivered product capabilities leads to faster refinement
+of what is valuable to the end user: what is worth investing in and what is not. This is the secret to leading the
+marketplace.
+
+The organization structure should be such that it promotes PLG and lean management. The lean management principles
+should be applied to the communication channel creation as well: maximize the delivery of value in communication while
+minimizing waste of unneeded communication. Organization communication is the hardest problems to solve. [Conway's
+Law](https://www.melconway.com/Home/Committees_Paper.html), the [Inverse Conway Maneuver
+reference](https://yoan-thirion.gitbook.io/knowledge-base/xtrem-reading/resources/book-notes/team-topologies#conways-law)
+to the findings in [Accelerate](https://www.oreilly.com/library/view/accelerate/9781457191435/) in relation to the
+Inverse Conway Maneuver and the [implications of executing such a
+maneuver incorrectly](https://medium.com/@Cyrdup/icm-1-say-no-to-the-inverse-conway-maneuver-6672ba2373cb).
+
+
+---
+
+In PLG organizations, the Core product groups each have a complimentary roles and responsibilities to play in order to
+be the most effective. Each business function relies heavily on each other to make up the whole of the core product 
+group to optimize the Lean management goals: maximizing value delivery to the end user and minimizing waste.

data/posts/0010-plg-support-functions.md

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+!! title: PLG - Support Functions
+!! slug: plg-product-triade
+!! published: 2023-09-18
+!! description: Examining and defining the roles of the core product triad in a PLG company
+
+---
+
+- Lean Management: maximizing user value while minimizing waste  [https://kanbanize.com/lean-management/what-is-lean-management]
+
+- PLG Core: Product, Design, and Engineering
+- PLG Marketing: Marketing, Customer Success, Sales, and Product
+  + marketing with the product at the center with the user at the center of the product  [https://www.toplyne.io/blog/plg-marketing]
+- PLG Finance: Finance and Product
+- PLG Operations: Operations and Product
+
+- product development triad
+  + Product answers Why
+  + Design asnwers What
+  + Engineering answers How
+    * Development answers how it is built
+    * QA answers how it has affected the existing product
+    * Operations answers how it runs in production
+
+- How does Operations fit in?
+  + Getting feedback to Product in a way that communicates value to the end user. "Stability" and "Delivery" are going
+    to be the key words in these conversations as well as important metrics around these areas.